error 8016FE6D transferring gamertag from one account to another

Destiny Junior · Jun 23, 2014

I got the same answer. Apparently you cannot assign an account that is or has been used on Office 365 to your old gamer tag. So much for a single sign on experience on Windows 8.

I am not sure why but error 8016FE6D just doesn't seem descriptive enough for me.

Loofbox · Jun 23, 2014

So if you have or had an office 365 subscription you can't transfer? There's nothing to do at all? Damn it. I was hoping to have 1 email for Windows 8.1 and Xbox live. Plus they kept saying it's so easy to transfer. It boggles my mind there isn't some kind
of compatibility between Microsoft services. Isn't there a way to fix this?

RawkrAE · Jun 23, 2014

I don't have a windows phone, but a new Vaio Duo 13 with windows 8 and I'm getting the error. I didn't even purchase office 360, but the regular office. I was told before when I had gotten this new laptop and made the new email that I'd have to wait 30 days
to change the e-mail. I assume sense I bought the office software a few weeks ago I have another 2 weeks to wait. Otherwise this is useless and well dumb on Microsoft end.

Loofbox · Jun 23, 2014

Well guys I spent almost 2 hours on the phone today. The solution I was given was to go on this site
support.microsoft.com/contactus, and then to mention that the account is split and hope they can consolidate both accounts (business and personal) so I can finally perform the
switch. I was given yet another case number. The person I had talked 2 was very helpful but even they couldn't insure my issue wouldn't be bounced back between 2 departments.

DoG Dragonslit · Oct 31, 2018

It is a Microsoft error and is still being fixed!

DoG Dragonslit

It is a Microsoft error and is still being fixed!

RawkrAE

I don't have a windows phone, but a new Vaio Duo 13 with windows 8 and I'm getting the error. I didn't even purchase office 360, but the regular office. I was told before when I had gotten this new laptop and made the new email that I'd have to wait 30 days
to change the e-mail. I assume sense I bought the office software a few weeks ago I have another 2 weeks to wait. Otherwise this is useless and well dumb on Microsoft end.

FlamesofAmber

Alright, update after talking to chat support. After looking at my accounts she saw that I had previously had Office subscriptions on the account and said this had an affect on it (which I personally find strange). I was told to first switch the gamertag
to a brand new Microsoft account and then after the 30 day wait for switching accounts that I should then be able to switch to the account I wanted to no problem.

So does anyone else having this issue have any Office products subscriptions, previous or current? If not then I'd say I can probably rule this out as a solution and likely won't bother wasting my time with it.

What I have noticed based on this thread and one other about this error code is that everyone seems to have a Windows phone set up with the account they're trying to switch their gamertag to. I kinda wonder if this might be the root of the problem instead.
Also found that while I didn't have anything Xbox on my Windows phone signed in, when I checked to make sure it didn't try to use my account and make a gamertag anyways that in the settings it had Connect with Xbox, Sync Game Requests, and Show Game Notifications
turned on despite never even using the app. The Xbox Games app also shows games that aren't Xbox phone games, so I do wonder if this automatic setting and my playing those games are the real issue despite not being signed in to my account.

Asriel 119

Has there been a solution to this yet?

CassietheArcane

I am having this issue as well and have waited the 30 day period before attempting to change my live address associated with my GT.

error 8016FE6D transferring gamertag from one account to another