Error 8015000A with any Backwards Compatible game when trying to download profile.

I just got off chat with support and they had no resolution to my issue and said to post it so they engineers are made aware of the problem in backwards compatibility. I am going to past my chat with the support rep below.

Aljon: Hello. Thank you for contacting Microsoft Xbox Support. My name is Aljon. How may I help you?

you: I recently purchased an xbox one and am attempting to play a 360 game that I know is on the backwards compatible list (Fable II) but whenever I attempt to import my profile so I am able to save progress it gives
me the error 8015000A. I have tried everything I can think of to fix it. Cleared the 360 system cache, attempting to import profile through other games, nothing works.

Aljon: Don't worry, I will be more than happy to get this sorted out for you today, Jordan.

you: Thank you.

Aljon: You're most welcome.

Aljon: I will check if what else we can do here to get this sorted out.

Aljon: May I have your gamertag please?

you: [deleted]

Aljon: Thank you!

Aljon: Will check the account now, please bear with me.

you: Alright

Aljon: For me to be able to review your account, I will send a code to the email address and/or phone number associated with your Microsoft Account. Which do you prefer?

you: Phone number please

Aljon: Alright, The code has been sent. Please provide me the code once you receive it.

you: 67110

Aljon: Thank you!

Aljon: May I have 2 minutes of your time to check on your account?

you: Of course, be my guest

Aljon: Thank you, please stay connected.

you: I just received a second support code text, do you need that number as well?

Aljon: Oh, no need, the first one worked.

you: Awesome

Aljon: Alright, I would like to know, do you have the game disc for the Fable II or you own a digital license?

you: I have the game disk

you: I have attempted to import the profile through Fable III as well, also through disk.

Aljon: I see, thank you for that information.

Aljon: Are you with the console now?

you: I am upstairs but I can run down to it if you need

Aljon: Oh, sure, because we will need to troubleshoot your console to isolate the issue.

you: Alright just let me know what to try and I will run down and try it and report back if it worked

Aljon: My I know if you already tried un-installing the game and re-install it?

you: I did not, but the last thing about an hour ago was installing Supreme Commander 2 because it was a free game to see if that would work to import the profile.

Aljon: Oh, yeah, that will help us isolate the issue.

Aljon: By the way, I was checking on the error code that you provided, and Error 8015000A occurs when you're using your Xbox 360 console. This might mean a license is not available for this content.

Aljon: One of the best solution that we can try is to update the game by re-installing it.

you: So what exactly does that mean? Seeing as the game is specifically on the backwards compatibility list and I get the same error code when trying to import the profile through Supreme Commander 2, which I just installed
digitally on the xbox today, through the game for gold program.

Aljon: Just to confirm, this is when you're trying to download it on your Xbox One console, is that correct?

you: Yes, I have tried importing the profile through 3 separate 360 games on the xbox one.

you: All of them give me the 8015000A error

Aljon: I see, alright, we will check your network connection on the console.

Aljon: Please go to Settings > All Settings > Network > Network Settings > Test network connection.

Aljon: Let me know what is the result of the test.

you: It said "It's all good"

Aljon: I see, thank you for checking.

you: I have tried using both a wired and wireless connection, neither worked

you: For importing the profiles I mean

Aljon: Alright, I just want to confirm, are you using the same gamertag that you used on your Xbox 360 console?

you: Yes

Aljon: Was it successfully downloaded on the Xbox One console?

you: My Gamertag itself was succeful when I did the initital set up on the Xbox One.

Aljon: Got it, does all your game saves are save on the Cloud Saves?

you: Apart from this problem getting my gamertag imported into the backwards compatible 360 games I have had no problems the xbox at all. I am able to play online on Xbox One games just fine.

you: And I am unsure if all my save data goes to the cloud or not

Aljon: I see, thank you for that information.

Aljon: Because, we have to make sure that all your game saves are on the Cloud.

you: How do I check that?

Aljon: To continue playing a game on Xbox One that you started on Xbox 360.

Aljon: Do you have your Xbox 360 console now?

you: I did not start playing this game on Xbox 360

you: I am attempting to start fresh

you: I can get the game to play just fine, but if you do not import a 360 profile it will not let you save progress at all

Aljon: I am sorry, what do you mean import your Xbox 360 profile?

Aljon: Because, your Xbox 360 profile is your Xbox Live account, which is your [deleted].

you: When you start up a backwards compatible game on the Xbox One it asks you to sign in, and it opens up the Xbox 360 user interface to sign in and download a profile.

Aljon: Yes, that is correct, have you tried signing in your profile using your email address: [deleted].

you: Yes I have, and it starts to work and then after a second or two it errors out with the 8015000A error

Aljon: Got it, thank you!

Aljon: Let us remove your account on your Xbox One console and re-download it.

Aljon: This is to refresh the settings and all the licenses of the games on the console.

Aljon: To remove your profile, please go to Settings >> Account >> Sign-in, security & passkey >> Remove me from this Xbox.

Aljon: Please make sure that you will see your: [deleted]

Aljon: Once removed, we will restart the console.

Aljon: To restart the console, please hard press and hold the power button of the console for ten sec. Then disconnect all the cables at the back of the console. Then wait for 2 minutes.

you: Okay. And then upon starting it back up sign back in to my profile?

Aljon: Yes please.

Aljon: After 2 minutes , reconnect everything then turn on the console and redownload your profile.

Aljon: Then once you have signed in your account, kindly launch the Fable II and try to sign in your profile for Xbox 360.

you: Roger, will report back when it is done.

Aljon: Cool!

Aljon: I just want to make sure that the chat window is still active.

Aljon: Any update?

you: Still getting the 8015000A error

Aljon: Oh, I see.

Aljon: Let me see what else we do here to get this sorted out.

you: Thank you

Aljon: Please bear with me.

Aljon: I would like to know, have you tried logging in your account on the Xbox 360 console?

you: I no longer have an xbox 360, haven't had one in 4 years or so now

Aljon: I see.

you: Yes. I decided I wanted to get a new console this past week after finding out I could play Fable II and III as backwards compatible titles.

Aljon: Alright, here is what I can suggest, it seems that we have tried everything to fix the issue, kindly report the issue to our Engineers using the feedback page.

Aljon: In that way, they will be notified that this issue exist for the backward compatibility.

:)

 

problem: Sorry, Xbox LIVE profiles can't be downloaded right now. Try again later. Error 8015000A

hey ! I have a problem with loading the profile of a live network. I deleted my profile and tried to re-download my profile from the network and get the error 8015000A. ''Sorry, Xbox LIVE profiles can't be downloaded right now. Try again later. Error 8015000A''.
. please help

 

Looks like you found a glitch in the system.

 

Frosthawk42, I've had similar discussions with Xbox support like this on separate issues.

Have you tried the following:
support.xbox.com/.../compatibility-with-xbox-360-faq

This is like clearing the system cache on Xbox 360, which is usually the solution for the error code you are getting.

 

Yes that was the first thing I tried, multiple times. Also tried everything listed in the wall of text with support.

 

Hey, Frosthawk42! What a weird situation! I want to say it's a first for me, but it isn't. You're displaying several symptoms that another user I ran into a couple months ago had. Normal troubleshooting didn't resolve him, either, so I got him sent to a
team that should be able to help.

I've done the same for you. They should reach out to you over the next couple days. You are more than welcome to keep us updated here on the situation! Thanks for posting. :3

 

Hello Misses Quinzell, I have the same problem and tried everything.

Could you please help me?

My profile is jordilopez79.

Thanks in advance.

 

Hey, jordilopez79! We currently have an issue with this error code and users signing in. At this time, we are unable to assist further until it is resolved. Once it's resolved and you are still unable to sign in, please post back so that we can look into
it further. Thanks for understanding!

 

Good morning and thanks for the reply.

Is there any good news or you still have the issue?

 

Hey all,

If you are still experiencing difficulty importing/downloading profiles to your Xbox 360 emulator on Xbox One, you should use the Factory Reset of the console. Go to Settings>All Settings>System>Console Info and Updates>Restore to Factory Default. MAKE SURE
you select the new option to keep all your games and apps installed on your console. Many users are reporting this fixed the error downloading profiles to backwards compatibility games. Try it and let me know how it works!

~Blitz

 

Hey Blitz,

Thanks for the reply but it still fails downloading my profile after restoring my Xbox One.

The same error appears. It is so frustrating cos I have some vacation days and I can't enjoy my new games...

But thanks for the reply, I will give you a like.

Regards.

Jordi.

 

Good morning, I'm trying everyday and still facibg the same problem and error.

Could you please tell us if there is any due date for the issue? What did say the support team about this issue?

 

Hey there jordilopez79.

Sorry to hear you're still having trouble! Just to make certain, you're performing a Xbox One Restore without removing Games & Apps? Also, does this error code happen while playing a particular game or is it across all Xbox 360 titles? Thanks!

 

It's happenning only in 360 games. With Xbox One I have no problems.

A Microsoft Support member told me that will work If I use my account in a real xbox 360, but I am not sure.

Do you think it will work? I don't know no one with xbox 360...

Regards.

 

It's certainly possible, although we want to download the profile on your Xbox One, not an Xbox 360. Just to maker certain if you visit Settings and Storage and Clear Xbox 360 Cache do you see any difference when trying to download your profile? We just
want to make sure we try anything, then we can dig a bit deeper into why this is happening to you.

Thanks!