Error 0xc00d7159 can’t watch movies on my Xbox

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I found a helpful thread in regards to the same error code that you're getting, you may need to check this link, Sergio:

https://answers.microsoft.com/en-us/xbox/forum/...

Same issue with me since I update my xbox 360 to a xbox one S I cannot view my purchase movies, and it has the same error message like everyone on this thread. I try everything that is recommended by the Xbox tech team and nothing has been able to solve
this issue. However, it says the trailer of the movie's fine, but not able to view movie without receiving this error code "0xc00d7159. What's the purpose to upgrade consoles now you cannot view your purchase movie now due to no HDCP compatible, unless you
now need to purchase a new TV that's HDCP compatible....Microsoft, this does not make any sense...can someone at Microsoft explain this.....

Any news on getting movies working yet? I paid over the average price to watch “The LEGO Movie 2” over two weeks ago. When I download it to the hard drive and try to play it I’m met with the error code “8007000e”

It’s still not working & I can’t play back some of the movies I purchased. Then just this morning I get an email from Microsoft denying my refund request for movie I rented & can’t watch!!!

That’s it, I am done with Microsoft. Cancelling my Gold Subscription today. Pretty **** way to treat customets!’

Funny - I can’t watch MS Movies and TV on my wired 360 but it works fine on my son’s wireless Xbox One. Same ID.

Hello RiceHickory

Thank you for posting in Microsoft Community.

I understand the importance of fixing this issue wherein you are not able to watch movie to your Series X and you want to have a refund. Let’s work together in finding the best resolution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

• Is the issue happened to a specific movie or multiple movies?
  

It sounds like you're experiencing an issue with the Movies & TV app on your console. Here are some steps you can try to resolve the issue:

• Check your internet connection: Make sure your Xbox Series X is connected to the internet and that your connection is stable. You can test your connection by going to Settings > Network > Network settings.
  
• Clear the cache of the Movies & TV app: Press the Xbox button on your controller to open the guide, then go to My games & apps > See all > Apps. Highlight the Movies & TV app, press the Menu button on your controller, and select Manage app > Clear saved data.
  
• Uninstall and reinstall the Movies & TV app: Go to My games & apps > See all > Apps. Highlight the Movies & TV app, press the Menu button on your controller, and select Uninstall. Then, go to the Microsoft Store and search for the Movies & TV app. Install the app and try to watch your rented movie again.
  

If none of these steps work, you can contact Xbox support for further assistance. As for the refund, you can request a refund for your rental by going to account.microsoft.com > Payment & billing > Order history. Find the rental and select Request a refund.

Regards,



Microsoft Community Moderator