Error 0x87DD0005 - We couldn't sign you into your microsoft account (PC Gamepass)

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Thank you for understanding.

Hello,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. I can see that you are having difficulties with Xbox Game Pass. Let me see how I can assist you with this concern.

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Here is a recent article answered by nazgull2k1.

Can't sign into Game Pass PC - Microsoft Community

You may also try to perform the method below:

Sign out from Micrsoft Store, Xbox App and Xbox Console Companion App

Open PowerShell then run the following commands

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PowerShell -ExecutionPolicy Unrestricted -Command “& {$manifest = (Get-AppxPackage *XboxApp*).InstallLocation + ‘\AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}”

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PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *XboxApp*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

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PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *Microsoft.XboxGamingOverlay*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

[/td][/tr][tr][td]

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *WindowsStore*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

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Restart you PC then sign back in

Make sure to sign in first with Store and the Xbox Companion App before signing into Game Pass

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Hello XETOKIYABA, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you're experiencing this error message when trying to use your account. Let's try to sort this out.

However, before that, I appreciate it if you can provide the following information:

Can you share a screenshot of this error message on the PowerShell window?
May I know what else you tried to fix this so far?
Are you using Windows 10 or Windows 11?

Meanwhile, please verify if all the Xbox services are running on your PC.
For this, search Services using the Windows search functionality and look for the next services once you open the app:
IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services,

Then do this for each service: Right-click on it and select Properties. In Startup type make sure it’s set to Automatic.
If the service isn’t started, click Start Click Apply and OK to save changes, restart your PC and try again.

**If you're not able to do this with Gaming Services, you can skip that part

Hello JGBiz,

Thank you for posting in Microsoft Community.



Based on your description, you were unable to sign into your account on Xbox app because of this error code: 0x87DD0005.

We appreciate you have shared to us the troubleshooting you have tried. Upon checking my resources here, we found out that this error code: 0x87DD0005 is not new. This happens when there's a problem with the Xbox service, or that your console or PC has encountered an unexpected error.

More important in resolving this issue is to isolate and know the cause of it. Since you are getting this error code when you attempt to sign in, we would like to ask for few things about your set up.

1. Is this computer customized (you build and decided the specs)?
   
2. Is this personal or work PC? Is this connected to a domain?
   
3. Are you connected to your school/work internet network?
   
4. Can you sign in and install a game on Microsoft Store?
   
5. Can you sign into your account on Microsoft account | Home?
   

Your account here plays a vital role in signing in. Moreover, you may check the few things on the support article we found and give it a try.

Link: Error 0x87DD0005 occurs when using your Xbox or Windows 10 device | Xbox Support

Let us know how it went.

If you have other clarifications about this matter, you can get back to us by replying to this post.



Sincerely,



Microsoft Community Moderator

1. Gigabyte Gaming Laptop: Aorus 15 YD
   
2. Personal connected to normal home internet.
   
3. Home network
   
4. Yes
   
5. Yes
   
   I have tried those troubleshooting steps linked under Xbox Support. No luck.
   
   Seems like the issue is that Xbox Services are not running. I have enabled the run on launch setting for Xbox Gaming Services, but it seems like it might not always run when I open the Xbox app. The only way I can temporarily fix this issue is to force close all related apps/services, restart them, and then restart the PC. This works maybe 70% of the time. A normal restart without force closing and repairing/resetting the Xbox App and Gaming Services does not work. Constant wipe of these apps is needed it appears.