Error 0x87DD0005 on Windows 10

UnknowLanderos · Feb 3, 2019

I bough a game pass on Windows 10 and installed the game "Hello Neighbor".

When I try to play, the game try to connect to my xbox account but I get the error 0x87DD0005. After try to reinstall the game, the Xbox APP, log off and login again, nothing seems to work to solve this issue.

I received an email about Hello Neighbor connected to my Xbox account, and in the Xbox app I see the game on it.

How could I solve this problem?

:)

UnknowLanderos

I've restarted many times my PC, even reinstall xbox app. I'll try to get support from Xbox service. Thanks

XBF George L

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble playing a game on your Windows 10 PC. Have you played other games from the Xbox Play Anywhere list on your Windows 10 PC before in the past? Are you
for sure signed into the same Microsoft Account as your Windows profile on the PC itself? It would have to be the same account that has the Gamepass Subscription on it. Let us know with a reply a bit more information to determine how to best assist you with
this situation.

Error 0x87DD0005 occurs

This may mean there's a problem with Xbox Live, or that your device has encountered an unexpected error

XBF Ezra G

Hi CrazyPanda37,

Thanks for your post. If you're experiencing an issue similar to the one in this thread, please create a new thread detailing your experience and the steps you've taken to resolve it. A new thread will reach more people in our community who are ready to
assist. Due to the age of this thread, it will be locked.

Thank you for understanding.

CrazyPanda37

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble playing a game on your Windows 10 PC. Have you played other games from the Xbox Play Anywhere list on your Windows 10 PC before in the past? Are you
for sure signed into the same Microsoft Account as your Windows profile on the PC itself? It would have to be the same account that has the Gamepass Subscription on it. Let us know with a reply a bit more information to determine how to best assist you with
this situation.

Error 0x87DD0005 occurs

This may mean there's a problem with Xbox Live, or that your device has encountered an unexpected error

Hello! I'm having the same problem.

Have you played other games from the Xbox Play Anywhere list on your Windows 10 PC before in the past?

Yes, other games from Xbox Gamepass and Play Anywhere works (login to Xbox live with no error message).

Are you for sure signed into the same Microsoft Account as your Windows profile on the PC itself? It would have to be the same account that has the Gamepass Subscription on it.

Yes, I am signed in to the same account.

M3tal Daz3

This may mean there's a problem with Xbox Live, or that your console has encountered an unexpected error. Apparently all it needs is a computer restart.

Error 0x87DD0005 on Windows 10