Error 0x82d40007 following profile removal and re-add to resolve 0x803f900a

Flamingodata820 · Aug 15, 2022

Xbox Series X, Far Cry 6, active Game Pass premium, Xbox set as home Xbox with confirmed internet connection.

Started receiving error 0x803f900a when attempting to load Far Cry 6 (owned game which I have been playing). After troubleshooting (restarting, confirming network connection, and verifying my subscription) I finally removed, then re-added my profile. After doing so, I have started receiving error 0x803f900a stating that the owner needs to sign in. My profile is the only profile on the device, and the only profile that has ever been on the device, and the game was purchased in full. Please advise.

:)

Francia J.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Error code 0x82d40007: "This means we’re having trouble checking usage rights because the subscription was shared through a home Xbox." according to Xbox Support.

Error code 0x803F900A: "This may mean that you need to sign in or renew your game subscription." according to Xbox Support.

Now to fix this, please sign in to https://account.microsoft.com/billing/orders and locate your order for the game, it should be stated as "completed". Let me know once you see it.

XBF Amber M

Hi Jesus,

Thanks for reaching out to us in the forums for this issue. Based on the error message you're receiving, 0x82D40007, it is asking if you own the game
or app. You'll want to ensure that you're signed in with the same Microsoft account that you used for purchase. If you are, then what we recommend is that you

remove your profile from the console, restart the console, then re-add the profile back onto it so that the information gets re-downloaded. Following that, you can attempt to launch the game again.

Note: Please be sure to know your email address & password used for logging into your account prior to removing it from the Xbox.

Give it a try and please let us know the results!

I hope that this helps out!

SA1NT 0F LI3S

Sometimes when that error code occurs, you can remove and the re add your profile to your Xbox console to resolve the issue.

David Wirsching

I understand your frustration about not being able to access the game and receiving a message that "the person who owns it must log in"
To resolve these problems, follow these steps.
https://support.xbox.com/help/errors/error-code-0x82D40007

XBF Ezra G

Hello simonmacedo,

Thank you for your post. I understand you are experiencing an issue with your Xbox One producing error code: 0x803F900A. To troubleshoot this, please follow the steps on this article:

Error 0x803F900A Solution.

I hope this helps.

Error 0x82d40007 following profile removal and re-add to resolve 0x803f900a