Error 0x82d40003

Hi,

error 0x82d40003 appear when I launch Overwatch or Minecraft. those games runs normally few days ago, but today I'm unable to lauch them.

All other games works correctly. I tried to disinstall and reinstall Minecraft and the new error is 0x803f8001, it seems I didn't buy the game.

can you help me?

:)

 

Error 0x82d40003

Hi there Kia,

Thanks for reaching out. I'm sorry to hear about the issue with the error code 0x82d40003.

I recommend taking a look at the following troubleshooting resource:
Error 0x82D40003 occurs when you launch a game on Xbox One.

Hope this helps.

 

Error 0x82d40003

There is currently a service alert up affecting the ability to play digitally downloaded games but Xbox is aware and working to fix it
Xbox Live Service Status | Xbox Live Service Outage

 

Hey Agente K,

I'm sorry to hear about the difficulties being experienced with launching those two games. I'd be happy to try and help.

Those two error codes are related to usage rights and ownership of the games. Are both those game digital and are you playing them on the account that bought them? Do you gameshare with any of your friends?

I would recommend to try a complete
power cycle. Hold down the power button on your Xbox for 10 seconds until it shuts off, then unplug your power cable from the back of the Xbox and from the wall socket for about 5 mins. Turn it back on after that time, and then try to launch your games
again.

Give that a try and let us know how it goes!

 

Hi, check here Xbox Error Status Codes | Xbox Support

 

Yes, the games are both digital, I use the account that bought them and I nerver shared my gamertag.

I tried a power cycle but didn't work.

 

Hey there Agente K!

Sorry to hear that you're having this problem.

If you haven't already, I would suggest going ahead and try removing your profile then redownload it back to your console following the steps outlined in

How to add or remove a Microsoft account on Xbox One.

If that does not work, then I would suggest trying the steps on our support page entitled “My Xbox One game won’t start or freezes during gameplay”,
applying it to both games.

Give those steps a try and let us know how it helped.

thanks!

 

I removed then re-add my accont but those games don't work ;__;

 

Hi Agente,

Thanks for reaching out to us! We appreciate your efforts to resolve this issue with us. So, Overwatch and Minecraft will not launch due to error code 0x82d40003? When looking up

Error 0x82D40003 occurs when you launch a game on Xbox One, I saw it said "If you have a game disc, insert it now. Otherwise, make sure you're signed in to Xbox Live. If you don't have rights for playing it, you'll need to buy it at Microsoft Store."

Was the disc for these games inserted or was this purchased as digital content? If this was purchased digitally then make sure the correct account is signed in. If this is on a disc then make sure the disc is clean and has no scratches.

By the way, is this for the Xbox One Platform or PC?

We hope to hear back soon

 

I'm having the same problem. It says sign in with the account that purchased the game. I bought all of the games digitally on the microsoft store. I'm playing on the account that bought all of the games. I am unable to play any game. Even a free one. I
played one of these games yesterday and the other one literally an hour ago. And all the support page is going to say is to sign into the account that has bought it, which I have. So I have no clue what to do.

 

For your issue, Agente, it is most likely that there was a Xbox service outage, which affected not only purchasing new contents but also previously-purchased contents.

If that is the case, you could always check the service status here: Xbox Live Service Status | Xbox Live Service Outage and choose to receive notifications when the service is back up and running. The basic troubleshooting steps including remove profile, power cycle,
re-add profile should be done too. Normally, the service should be back in a few hours later.