Error 0x80d02017 trying to install ARK

Hello, Burt. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

I have a thread I answered with lots of troubleshooting steps for this error code for ARK. Would you please check it to see if any of the steps mentioned could fix it for you?

https://answers.microsoft.com/en-us/xbox/forum/...

Please keep me posted and feel free to ask back any question you might have.

Already tried this and it did not work.

Alright. Please try the steps below:

First, see if Windows is updated:

Open Settings > Update and security > Windows Update > Check for updates. Install any optional update too.

After that:

- Completely uninstall Xbox App (and Xbox Companion App if you have it). Use their own uninstaller (just search for Xbox on Windows start and click on uninstall).

- After uninstalling, go to start > Type PowerShell > Right click it and select “Run as administrator” > Type the following commands and press enter (run one at a time):

Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage

Get-AppxPackage Microsoft.GamingServices | Remove-AppxPackage –allusers

- Press Windows + R and type in "regedit". Press enter.

- Search for HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

- Delete the folders "GamingServices", "GamingServices.net" and "xinputhid" (if they're still there).

- Click on Start > Search for Credential manager > Windows credentials. Search for Xbl|DeviceKey, click on it and then Remove. Also, remove all the XblGrts and XboxLive credentials.

- Delete Accounts and Cache folders at:

C:\Users\Username\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

- Also delete Microsoft Store local cache files at:

C:\Users\Username\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe

- Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Reset.

- Go to Start > Settings > Gaming > Game Mode > Set if OFF.

- Go to Start > Settings > Gaming > Xbox Networking > Test your connection. It should show Open NAT and connected to server. If you receive any error message, please let me know.

- Go to Start > Settings > Accounts > Sign-in Options > Privacy > Uncheck "Use my sign-in info to automatically finish setting up my device and reopen my apps after an update and restart."

- Press Windows + R. Type TEMP and press enter. Delete all the files inside this folder. Repeat this step by typing %TEMP% and Prefetch. Delete everything on both folders too.

- Press Windows + R. Type WSRESET and press enter.

- If you're using a proxy, please stop using it for now:

- Press Windows Key + R. Type inetcpl.cpl and press Enter. Click the Connections tab, and then click LAN settings. Uncheck the Use a proxy server for your LAN check box. Click Ok.

- Please check if Date and Time is set correct. Uncheck "Set the time automatically", do it manually.

- Restart Windows.

- Run PowerShell as an Administrator again and run the commands (one at a time):

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

- Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt. Make sure you are signed into the Microsoft Store with the same Microsoft account that is on your computer.

- On the Microsoft Store > Click on your profile > App settings > Enable the Offline permissions option.

- Finally, install Xbox App (and Xbox Companion App if you had it) again. Open it and login to the correct Microsoft account. If you are on the Xbox Insiders program, click on Profile > Settings > General > Uncheck “Use advanced installation and management features”. Restart you computer.

See if the issue persists and please let me know.

May I know if you are using Windows 10 or 11?

Sorry for late reply, I've played it before and left it for a year or so and friends wanted to pick back up. so when i tried re downloading it after that fact i got the error code instantly and it wouldn't download at all