error 0x80831002 xbox One X

Discus and support error 0x80831002 xbox One X in XBoX Games and Apps to solve the problem; buenos dias, estoy teniendo problemas con mi xbox x. Mientras estoy jugando la consola informa el siguiente problema "Hay un problema con tus juegos... Discussion in 'XBoX Games and Apps' started by pabconti, Dec 8, 2018.

  1. pabconti
    pabconti Guest

    error 0x80831002 xbox One X


    buenos dias, estoy teniendo problemas con mi xbox x.

    Mientras estoy jugando la consola informa el siguiente problema "Hay un problema con tus juegos guardados" y el error del asunto: " 0x80831002".

    Realmente por el momento no encontre solucion. Ingrese en la página de support de xbox y no existe ese codigo.

    por lo que estuve leyendo en internet, mucha gente tiene el mismo problema y por el momento no hay solucion.

    Pido ayuda a Microsoft para solucionar este problema?

    Es importante aclarar que ya reinicie mi maquina, borre todo el contenido (probe sacando todo y dejando los juegos), borre el cache del juego y el error permanece.

    Preciso solucion de problema.

    Muchas gracias,

    ----------------------------------------------------------------------------------------------------------

    [Mod translation-

    While I'm playing the console reports the following problem "There is a problem with your saved games " and the error of the subject: "0x80831002 ".

    Really for the moment I found no solution. Enter the Xbox support page and there is no such code.

    From what I've been reading on the Internet, many people have the same problem and at the moment there is no solution.

    I ask Microsoft to help solve this problem?

    It is important to clarify that you restart my machine, delete all the contents (probe taking everything and leaving the games), delete the cache of the game and the error remains.

    Precise problem solving.

    Thanks a lot]

    :)
     
    pabconti, Dec 8, 2018
    #1
  2. denis97g Win User
  3. DanielMartin-arroyo Win User

    error 0x80831002 xbox One X

    La tuve que enviar al sat de microsoft. Me la enviaron de vuelta a las 3semanas y desde entonces sigue funcionando sin problemas.
  4. ChiefJoboo Win User

    error 0x80831002 xbox One X

    Si no lo has hecho, el último paso sería "borrar en todas partes" los guardados de esos juegos y crear un nuevo guardado.
    El guardar en la nube puede estar dañado de alguna manera. Ese es el último paso antes de contactar con el soporte de Xbox y quizás obtener una reparación, pero no creo que una reparación solucione este problema, parece que tiene que borrar
    el guardado de todas partes para solucionarlo. En lugar de "solo desde la consola", seleccione "borrar de todas partes".
    A menos que este sea otro problema, como una actualización que no se haya actualizado o que esté en el programa interno de Xbox para obtener una vista previa de los paneles, eso es todo lo que puedo pensar.
    Si está en el programa de vista previa, eso podría ser una causa para esto y una futura actualización podría solucionarlo o puede eliminarse del programa para obtener el panel público y eso podría solucionarlo.

    --------------

    If you haven't, the last step would be to "erase everywhere" the saves for those games and create a new save. The save in the cloud may be corrupted somehow. That's the last step before contacting Xbox support and perhaps getting a repair, but I don't think
    a repair will fix this problem, it sounds like you have to erase the save from everywhere to fix it. Instead of "from console only" select "erase from everywhere". Unless this is another problem like an update that hasn't updated or you're in the Xbox insider's
    program for preview dashboards, that's all I can think of. If you are in the preview program that could be a cause for this and a future update could fix it or you can remove yourself from the program to get the public dashboard and that could fix it.
  5. ChiefJoboo Win User

    error 0x80831002 xbox One X

    Por caché del juego, ¿quiere decir borrar los guardados locales en Mis juegos y aplicaciones> Juegos> Empujar INICIAR (botón de 3 líneas) en su juego> Administrar juego> Borrar de la consola SOLAMENTE
    (no de todas partes)?La próxima vez que inicies el juego, se guardará el guardado después de eso como "Sincronización ..."

    ¿Y está sucediendo este problema en un juego o en muchos?

    ------------------

    By game cache do you mean erasing the local saves in My Games and Apps > Games > Push START (3 lines button) on your game > Manage game > Erase from the console ONLY (not from everywhere)? The next time you start the game it will download the
    save after that as "Syncing..."

    And is this problem happening on one game or many?
  6. pabconti Win User

    error 0x80831002 xbox One X

    Tuve que cambiar la consola.
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error 0x80831002 xbox One X

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