Error 0x803f900a already signed into correct account and already renewed subscription with...

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here. Sorry to hear about the issue. No worries, we will do our best now to get this sorted out.

Please confirm on https://account.microsoft.com/services if it has an active subscription for your Ultimate and verify if you're checking the right account or gamertag by going to https://account.xbox.com/Profile.

If all is correct, let's re-add your account and power cycle your console.

Note: Before doing these steps, please make sure that you know exactly the email address linked with your gamertag and the password to it so you can add the correct account again.

1. Remove account:
Press the Xbox button to open the guide. Select System > Settings > Account > Remove accounts. Select the account that you want to remove, and then select Remove to confirm. When you're finished, select Close.

2. Power cycle:
Press and hold Xbox's power button for 10 sec. Unplug the power supply for 30 sec. Plug it back in and turn it on again.

3. Add account:
Press the Xbox button to open the guide. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

Enter the email address for the Microsoft account that you want to add, and then select Enter.

Hi There

This is what I could find for this specific error code:

Error 0x803F900A occurs when you try to play a game on Xbox One

You get the following error code when you try to play a game on Xbox One:

0x803F900A

This may mean that you need to sign in or renew your game subscription.

Solution

To play your subscription game, use one or both of the following steps, as needed:

• Sign in as the subscription holder for the game you’re trying to play.
• If you’re already signed in as the subscription holder and the game won’t start, you probably need to renew the subscription in Microsoft Store. You might also find it listed in Settings > Subscriptions.

For help with signing in, see the Xbox One Connection and Network Solution.

For help with subscriptions, see Manage your non-Xbox subscription payment options on
Xbox One.

Source:

https://support.xbox.com/en-HK/error-code-lookup?code=0x803f900a

If that does not work try signing out and signing in again.

Hello bryanchung13,

Error 0x803F900A occurs when you try to play a game on Xbox One

That error code is subscription related. I would double check your subscription and make sure everything is correct.

1. Press the Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions.

Hope this helps.

Thanks but I have tried restarting and turning the console on and off at the mains numerous times and am still having the same problem. Earlier I had a new message appear which stated "sign in or renew the subscription. It looks like you are not signed in
as the subscription holder for this game. Sign in to Xbox live or renew the subscription in the Xbox store. (0x803f900a)" I am signed in to my account however no longer have Xbox live. But I should still be able to play the game as before, just not access
the online features

I am getting the same error code, except mine is for the Sims 4...but I have the disk.If NHL 19 is on EA Access that is probably the peoblem. I've been talking to Microsoft for 3 days and still cannot play. I believe its some kind of glitch on EA Access's
end causing people to be unable to plat the games on that app, even if you own a digital copy or hard disk