Error 0x80246019 while installing game pass app on my PC

G'day Ricardo

I did what you suggested, but no luck. Same issue with AoE IV (no error message). I tried uninstalling and reinstalling MS sudoku and MS Mahjong and was variously getting error messages 0x80246019 and 0x80248014 (and when trying to update other installed apps). So I went down both those rabbit holes and did:

1. Run the WSReset script
   
2. Run the App troubleshooter
   
3. Disable Windows Firewall
   
4. Run the SFC scan
   
5. Repair Microsoft Store
   
6. Check Time & Date
   
7. Reset Microsoft Store
   
8. Disc CleanUp -> Clean system files and Temporary Windows installation files.
   
9. Ran the commands and scripts listed on
   
   https://answers.microsoft.com/en-us...icrosoft/df9782e8-58e3-4f31-b13a-be1a6af0c810
   

This got everything in the Microsoft store store working again. Except for AoE IV, which still has the same issue. I select the target drive and it reverts back to the ready to install screen. But I can update and install new apps fine (other than AoE).

When I purchased AoE IV Pre-order, I was behind a VPN (albeit with an exit node in my country, Australia). I have disabled it to try to resolve the issue, but could this somehow have affected the purchase? Or, is it potentially not installing because it was purchased as a pre-order but not installed until after the release date? Everything else in the Microsoft store seems to be working fine. It's just AoE IV won't even attempt to download and doesn't throw any error messages.

Is there a way to reverse/cancel/refund the pre-order game I purchased and try to purchase the AoE IV + 4k HDR Video Pack package (which is the same value) but I do not 'own'?

Thanks again.

Thank you. I uninstalled and reinstalled the Xbox App and Windows Store. I did a repair and reset of both apps while signed out. I did the Power Shell reset of the Windows Store.

I checked all updates were installed on my PC.

I also discovered that I cannot play a game that I own. Same error as the game pass games. So it looks like Forza 7 (own) and my Game Pass Games will not launch on PC.

It's not on xbox console, i played it on my windows pc after installation of xbox app and having a xbox game pass, there on playing the game this error happens.

I just tried installing Hollow Knight since it's PC only and it launched the Hollow Knight page on my Xbox App but while on the website it says "INSTALL TO included with Game Pass" in the app it says not available. Oh and also Back 4 Blood is nowhere to be found in my Xbox app.

I have already purchased xbox game pass for pc, I got this error message when i try to Install the app.