Error 0x80070520

Hi Sebastian,

I have found that this was answered and seemed to work for others. Try to check out this Link listed below:

0x80070520 Solved

Let me know if this helps

Hello Diego,

Thanks for digging up this recommendation - once I reinstalled the "xboxidentityprovider"package, I was able to run Xbox app normally.

I was suspecting some issues with the identity hook-up, but was not sure while reinstalling only the Xbox app (via powershell, using the recommendations metnioned by PeaceMG).

The lead for such idea was:

- I was able to successfully log in to Xbox app on another computer

- I was able to successfully log in to Xbox app on my computer, while created a new local user account and then logged in with my MS account

Obviously, there had to be an issue with identity (or some user profile cashed data).

It might be a good idea to reinstall all the Xbox related packages, in case users are facing simillar troubles - a bit more patience as well as use of powershell seems to be required.

Thanks again!

Note: maybe consider extending the error codes list and appropriate solution description for the Xbox error code database .

Cheers

Hi Diego,

I haven't trie the Beta, but tried the other proposed as follows:

- I tried to log in the Xbox app for mobile (on android phone): log-in successful

- I tried to log in the Xbox app on another computer: log-in successful

- I tried to create another local test user on my computer and the log in to the Xbox app: log-in successful, surpisingly

Considering the above mentioned, I decided to:

- switch my online account (aka Microsoft account) to local account

- I logged out from any MS apps using my MS account (OneDrive, OneNote, Skype) and make sure these will not start, when I start Windows again

- restarted the computer

- logged in with local account

- reset Xbox app to the factory settings

- restarted the computer

- logged in with local account

- started the Xbox app - the behavior of the app was the same as the attempt I made on another computer or while using another local account, until I pressed the "Let's play" button

- The issue is back: Log in window of the Xbox app error code: "0x80070520"

Followed by status in main Xbox app: "It is not possible to log you in at the moment. Please try again later": 0x404

Based on above observed, I would guess, there is some kind of issue with wrongly stored identification (or sort of) of my local account and my online account, resulting in failing to sign in the Xbox app.

Any hints on how to repair this?

Thanks

Hi Javier

The link you shared is well known to me as it was the fist set of steps I tried to use to fix my issue couple of months ago.

Yet I give it another try with each of the steps without any success.

Once I hit the "Let's play" button I getting the same error:

"0x80070520":





This error code is not documented in the error code database unfortunately.

Any other hints?

Thanks

Hi Marek,

Have you tried the Xbox App Beta on PC or tried logging into the Xbox App for mobile?

Have you tried to login to the same account on the Xbox App on a different PC to isolate the issue?