Error 0x80070005 when attempting to install a game on PC from Xbox app

Hello carl lewis2,

Thank you for getting back with the thread.

If we may ask, is your Drive D formatted as NTFS? Games must be installed to drives formatted as an NTFS volume with a 4K cluster size. Install attempts to any other volume type will not be supported. In some cases, you’ll have to reformat the drive, which will remove all files from the drive.

To get more professional help with installing your games on the other drive, we will move this thread to Windows forum. Our colleague with expertise will continue providing you assistance.

We thank you for bringing this concern to us and truly appreciate for understanding and cooperation.

Sincerely,

Hi Tom

yes i have tried to change the default storage device and that didn't work i have 4 drives:

Main HDD (C

HDD 2 (A

SSD 1 (D

SSD 2 (B

All the games that are installed on the Main HDD which has the OS installed and I'm trying to install the new games on HDD 2 and its not working but other games are on there okay and i did what you suggested and it still did not work, the only drive I have space on is the (A drive. My windows version is 22H2 (OS Build 19045.3324)

Hi Tom



Yes all my drives are NTFS

Hello carl lewis2,

Thank you for your prompt response.

As per checking with your Windows version and build number, there is a new update being released and it is worth installing the updates. Make sure to install updates including the optional updates by following the steps below:

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• Select Update & Security.
  
• On the Windows Update page, select Check for updates to see if any updates are available including optional updates for your device.
  
• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

In the meantime, we will perform a full system scan. This will scan and recover corrupted system files.

• In the Windows search bar, search for Command Prompt and Run as administrator.
  
• Copy the command one line at a time below it and paste it at the command prompt:
  
  [table][tr]DISM /Online /Cleanup-Image /CheckHealth[/tr][tr][td]DISM /Online /Cleanup-Image /ScanHealth[/td][/tr][tr][td]DISM /Online /Cleanup-Image /RestoreHealth[/td][/tr][tr][td]SFC /scannow[/td][/tr][/table]
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi Tom

Unfortunately this did not work, but will keep trying until we can find a solution