Error 0x80070005 when attempting to install a game on PC from Xbox app or Windows store

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today J.

Please try this to see if you're able to fix the issue:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account and try again

Let me know how it goes, I'll be waiting for your reply
Greetings from another Microsoft user

That did not fix it unfortunately

I can advise you couple things more to try (before that, if possible try using a different wi-fi network, you can share mobile data via wifi hotspot and connect your device in that way):

1. Try disabling IPv6 in your network adapter:

Open the Control Panel

After opening the control panel, set the “View by” on the top-right corner to “Large icons“.

Click on the “Network and Sharing Center” option.

Here, click on the “Change adapter settings” link on the left panel.

Now, right-click on the active network adapter and select “Properties“.

Go to the “Networking” tab.

Here, uncheck the “Internet Protocol Version 6 (TCP/IPv6)” option.

Click on the “Ok” button to save changes, restart your PC and try again

2. Double check all xbox services are enabled and set to automatic:

Press Windows button and type Services

On Services App from the list of results, press right-click and run it as administrator

Scroll to the bottom and find the following services:

IP Helper

Xbox Live Auth Manager

Xbox Live Game Save

Xbox Live Networking Service

Gaming Services

And do this with each of the services listed above:

Right-click over the service and select Properties.

Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)

If the service isn’t started, click Start to start the services

Restart your PC and try again

3. Uninstall gaming services via powershell command:

Right-click the Windows Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).

In the Administrator: Windows PowerShell screen, type the following command and press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

In the same window, type the following commands and press Enter:

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse

(if the previous 2 commands didn't work, don't worry. This means the first one worked)

Restart your device.

Start the Xbox application. You should see a blue banner with the following message: "This app needs an extra component. Gaming Services is needed for playing some games. Administrator approval required. Install"

Select Install to reinstall Gaming Services.

After the installation is complete, try again

Hi,

Error 0x80070005 is an 'access denied' error code. It means that games and apps can't be installed due to file access restrictions.

Did you use D:\ drive on a previous PC or previous install of Windows 10?

Games and Apps on Windows 10 Store install to a folder called 'WindowsApps', if this folder already exists on your drive, you won't be able to install games.

Yes when i move the game installed to another drive i get the error 0x80070005 and another drive gets error 0x80070539 when trying to cleanout apps as of course 2 days ago i had to reset the OS to get the windows store to sign me in while for some reason the store didn't recognize i already had installed windows apps on the drives already