error 0x8000000d, cant sign in to xbox app or microsoft store app

Hello Kevin Hill1,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.











Thank you for understanding.



Respectfully,



Microsoft Community Moderator

Hello Kevin Hill1,

We appreciate you for sharing this concern with us and welcome to Xbox Forums.

We understand that you're experiencing issues signing-in to the Xbox app or Microsoft Store app due to error 0x8000000d. Let's work together to sort this issue.



Firstly, let's try resetting the Microsoft Store cache. Here are the steps:



1. Press the Windows key + R to open the Run dialog box.

2. Type "wsreset.exe" and press Enter.

3. Wait for the command to complete and the Microsoft Store to open.



If resetting the Microsoft Store cache doesn't work, let's try resetting the Xbox app. Here are the steps:



1. Press the Windows key + I to open the Settings app.

2. Click on Apps.

3. Scroll down and click on Xbox.

4. Click on Advanced options.

5. Click on Reset.



If none of the above steps work, let's try updating your Microsoft account. Here are the steps:



1. Go to account.microsoft.com.

2. Sign in with your Microsoft account.

3. Click on Security.

4. Click on Update info.

5. Follow the prompts to update your account information.

If this doesn't work, please make sure to proceed with this link in order to troubleshoot issues with the Xbox app for Windows.



If you're still experiencing issues after trying all of the above steps, please let me know and we can explore other options for you.

Kind regards,



Microsoft Community Forums

When you say Windows settings, do you mean Microsoft store or other Windows app? Just to know exactly what app or where you are receiving this error.

And about the "0x8000000D" error, do you receive it as soon as you open Xbox App on Windows?

You mean the store and app I can't sign into? The error is preventing me from signing into Microsoft. From the store, to the XBox app to Cortana.

No,the game is only in the xbox app and microsoft store. So i cant uninstall it in this apps and install it give me a error