Error 0x000005b4 movies & TV app

EskimoKo · Nov 6, 2021

Rented fast 9 for my son through Microsoft store and 5 minutes in this cant play error pops up.wont play.over and over.tried everything .uninstalled reinstalled.my son really wanted to watch this movie and did chores all week and got good grades..this was his reward for the week..I'm so disappointed.i should have rented it through prime.ive never had this problem and have several streaming apps.someone help me!!!

:)

BobbyJohnson4

I'm getting an error code for movies and TV shows 0x000005b4

Dead Pool 007

I have purchased movies from "MOVIES and TV" app and now I can't even watch them cause I keep getting this error code 0x000005b4. So with all do respect. How the hell do I fix it cause those movies aren't cheap?

Christopher Revoredo

Hi there Eskimo welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Okay let's try this first!

1. Turn off your Xbox using the power button on the console.

2. Once your Xbox has completely powered down, unplug the power cord from the back of the console. Don't simply unplug the cord from the wall's electrical socket — it must be disconnected from your Xbox.

3. Wait for 5 minutes, and then reconnect the power cord to both the Xbox console and the electrical socket.

4. Let another minute pass. If you're using an original Xbox One (as opposed to an Xbox One S or One X), watch for a small white light to appear on the Xbox One's power brick (the rectangular part of the power cord). Once the white light turns orange, you can turn your Xbox One back on. If you're using an Xbox One S or One X, just wait out the minute and turn it on afterwards.

Christopher Revoredo

Okay do the following!

The first step in resetting an Xbox One is to open the main menu. This can be accomplished in one of two ways:

Press the home button on your Xbox One controller. This is the illuminated button with a stylized X that is centrally located on the front of the controller near the top.

Alternately, you can press the left bumper until you reach the home tab, and then press left on the d-pad.

Press down on the d-pad until you reach the gear icon.

Press the A button to select the gear icon.

With all settings highlighted, press the A button again to open the settings menu.

Press down on the d-pad until you reach System.

Press the A button to open the System submenu.

With console info highlighted, press the A button again.

Press down on the d-pad to select reset console.

Press the A button to select this option and move to the final step.

Press left on the d-pad to select Reset and keep my games & apps. Then press the A button. This is the less thorough of the two options, as it only resets the Xbox One firmware and settings without touching your games and apps. Try this first, as it allows you to avoid downloading everything all over again.

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EskimoKo

I already tried that when it started happening..I got back on.put the movie back on and it played again but this time for about 30 seconds then buffers then error pops up again..such a waste.definitely not purchasing videos or rentals from Microsoft store anymore..ever again after this.and judging by all the other people saying Microsoft did not refund them I doubt I will get one either.thank you for trying to help though

Error 0x000005b4 movies & TV app