Error 0x00000007 Store not working

Hi there benmack

Yeah I have seen the error myself and know the work around is a simple be patient or try going through the mircosoft store via going through the Xbox.com I know it can be a pest though,
But that is the work around for it when it has these types of thing.

Hi benmack,

Thanks for reaching out to us in the forums with this question. If I'm understanding your situation correctly, you're attempting to access the Microsoft Store on your Xbox One and receiving 0x00000007 as an error code. This has
been known to happen occasionally on both consoles and on PC. Have you attempted to log into the Microsoft store with your account profile on a PC to see if you get the same or different results?

I would further recommend checking the network status on your console to ensure that the internet connection is as best as possible as this may have been the MS store timing out. This could also be due to heavy traffic on the
site itself, but it never hurts to test your network.

Network settings on Xbox One

Xbox One Network Connection Error Solution << just in case you receive an error message when testing the network

Additionally, it is also likely connected to our recent Xbox Live Service Alert for Purchase & Content usage: https://support.xbox.com/xbox-live-status.
From this page, you may choose to Sign up for the Notify Me option on the website for communication on the resolution.

Give this a try and let us know the results.

I hope that this helps out!

i also can not download a missing datapack due to the same Microsoft Store error code. However i also receive the 0x00000007 error code as well. Both prevent opening any items detail in the store

Hi andrés felipeardila sarmiento,

Thanks for reaching out to us in the forums with this question. If I'm understanding your situation correctly, you're attempting to access the Microsoft Store on your Xbox One and receiving 0x00000007 as an error code. This has been known to happen
occasionally on both consoles and on PC. Have you attempted to log into the Microsoft store with your account profile on a PC to see if you get the same or different results?

As you've already performed a factory reset (keeping your games & apps installed), I would further recommend checking the network status on your console to ensure that the internet connection is as best as possible as this may have been the MS store
timing out. This could also be due to heavy traffic on the site itself, but it never hurts to test your network.

Network settings on Xbox One

Xbox One Network Connection Error Solution << just in case you receive an error message when testing the network

Additionally, it is also likely connected to our recent Xbox Live Service Alert for Purchase & Content usage: https://support.xbox.com/xbox-live-status.
From this page, you may choose to Sign up for the Notify Me option on the website for communication on the resolution.

Give this a try and let us know the results.

I hope that this helps out!

Hi there Andres

Don't worry it's a just a little bug try purchasing via xbox,com store while it gets look into instead.