Erro:Não é possível processar seu pagamento[Translation-Error: Unable to process your payment]

FelipeFabricio1 · Oct 13, 2019

Olá

Eu estou a tentar comprar um cartão-presente de 30 reais, mas toda vez que eu vou finalizar a compra aparece a seguinte mensagem de erro na tela:

Já tentei passar o cartão-presente com 2 cartões diferentes, remover o cartão de crédito e colocar de novo, remover o cartão-presente do carrinho e colocar novamente , comprar pelo Xbox One, comprar pelo cell e PC , mas nada, quero comprar logo esse cartão-presente
antes que o jogo que eu desejo comprar saia de promoção

[Translation-Hello

I am trying to buy a gift card of 30 reais, but every time I will finalize the purchase pops up the following error message on the screen:

I have tried to pass the gift card with 2 different cards, remove the credit card and put again, remove the gift card from the cart and put again, buy by Xbox One, buy by Cell and PC, but nothing, I want to buy this gift card soon Before the game I wish
to buy promotion skirt ]

:)

gssampaiotnnd22

"Entre em contato com o suporte da Microsoft

Não é possível processar o pagamento"

É isso que está dizendo

Translate- "Contact Microsoft support Unable to process payment "

That's what you're saying

XBF Eladio M

Hey Gabriel

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to use a subscription you purchased.

I would first verify that you make sure that the system is correctly identifying your subscription by visiting the

Services and subscriptions page.

Once you verify that your subscription is correctly on your account, I would recommend that you

remove your account and re-add it onto your console.

This can be done by following these simple steps:

Press the Xbox button to open the guide.
Select System > Settings >
Account > Remove accounts.
Select the account that you want to remove, and then select
Remove to confirm.
When you're finished, select Close.

You can then proceed to add your account once more. Give this a try and let us know if this works for you!

XBF Jasmine Z

Hi Everson,

Thanks for reaching out to us! We understand it can be frustrating when the purchase will not go through for Fortnite V-bucks. Check to make sure there are no past due balance(s) under

Services &
subscriptions. Make sure the card and billing information is up to date as well.

As a last resort, please contact our Live Customer support team at:
Contact Us.

It's going to ask if you want help from the virtual agent select
no thanks,
pick the category
(Games)
and just pick a contact method
(request a call from support or Chat is faster).

I hope this helps a bit more!

XBF Brad A

Hi fellow gamer,

Thanks for coming to the forums we recommend to request a call from support. They will be able to assist you further on the issue.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

RedCarGamer

Xbox Live Services are under outage in Purchase and Content Usage, so probably is because of that you are seeing that error. Try again later when the outage is fixed. You can stay updated by accessing in console in Network Settings or through browser in

Xbox Live Status.

Erro:Não é possível processar seu pagamento[Translation-Error: Unable to process your payment]