Erreur de segment [Mod Translation - Segment error]

CerfPoire66910 · Sep 9, 2019

Bonjour je viens d'avoir un problème je ne peut plus changer mon image de profil en personnalisée en image télecharger on me dit qu'il faut etre plus vieux alors que je suis adulte et que c'est un compte adulte j'ai déja essayer de changer mon compte en
enfant puis de le remettre en adulte et après cela ne marche toujours c'est pourquoi j'ai besoin de votre aide car je pense que le problème viens de votre part merci de votre réponse cordialement.

[Mod Translation - Hello I just had a problem I can not change my profile picture in custom image download I'm told that you have to be older when I'm an adult and it's an adult account I already try
to change my account into a child then to put it back in adulthood and after that does not work always that's why I need your help because I think that the problem comes from you thanks for your answer cordially.]

:)

XBF Eladio M

Hey Cerf

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to change to a custom gamerpic.

In the past, were you able to
change your gamer pic to a custom one?

Once you create a Microsoft Account, the age you choose at the beginning is the age of the account. You can change your age anytime under

Your info at anytime, but this is merely for Bio purposes, and does not affect the account.

Once you choose an age, it is set in stone, and you must wait until your account reaches the age of consent in your region, and then your parent account must promote you to an Adult account. After that, you are free to make any changes to your account as
far as
Privacy and online safety settings go.

Alternatively you can sign into the
Xbox app on a mobile device and change your gamer pic there using a picture you have saved on your device.

I hope this is able to clarify any confusion this might have caused.

CerfPoire66910

Ok merci beaucoup mon problème c'est résolu grâce vous Bonne journée bien cordialement

-[Translation - Ok thank you very much my problem is solved thanks to you Good day well cordially]

ArminatorX

Are you sure that this is the complete error code? Usually, update errors have 6 segments with 4 numbers. We would need the last two segments of the code to try to help you.

The first two numbers are only the version numbers of your current dashboard and the dashboard the console is installing to.

MaximeSchall

Bonjour Brad

Alors oui j'ai déj essayer de désinstaller puis de réinstaller le jeux mais toujours la même erreur …

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[Mod Translation - Bonjour Brad

So yes I already try to uninstall then reinstall the Games but still the same error...]

XBLRewards8

Hello clairvoyant nl,

After investigating your account, we found an issue with your purchase of F1 2017 that caused it to not be tracked correctly. Since your purchases for the first segment did not complete, no progress was made towards the achievement segment of the offer.
Apologies for the inconvenience. We have corrected this issue, and you should see both segments complete shortly.

Erreur de segment [Mod Translation - Segment error]