Erased the game due to an error in the Xbox Live service

Discus and support Erased the game due to an error in the Xbox Live service in XBoX Games and Apps to solve the problem; Hello. Last week (17.09-23.09) there were problems with the service Xbox Live and I could not log in my account on the console. After this issue was... Discussion in 'XBoX Games and Apps' started by OptimistGamerRu, Sep 30, 2018.

  1. Erased the game due to an error in the Xbox Live service


    Hello. Last week (17.09-23.09) there were problems with the service Xbox Live and I could not log in my account on the console. After this issue was fixed (as it was written on your website), I still couldn't log in. I tried to fix this error manually (only
    used your advices). The last thing I tried was to reset the settings to factory default (your advice). Did everything according to the instructions, but again did not help. However, on Monday (24.09) I was able to go, but all the games that I purchased in
    the Microsoft Store (not on disk) I erased (game files are, but requests to buy). Help me please return the game (the amount of damage is about 7500 rubles).

    P.S.: Sorry, my english is very bad.

    :)
     
    OptimistGamerRu, Sep 30, 2018
    #1
  2. error code 80004005

    the xbox live services are down due to trafficking issues or a error on the server
     
    HD DarkStatic, Sep 30, 2018
    #2
  3. Jayc1976
    Jayc1976 Guest
    Can't sign in to my account.

    Think xbox live is down I'm getting same error. Service status timed at 22:18 says check back in 30 mins for update
     
    Jayc1976, Sep 30, 2018
    #3
  4. XBF Leslie D
    XBF Leslie D Guest

    Erased the game due to an error in the Xbox Live service

    Hi Optimist,

    When doing a Factory reset it asks if you would like to keep your games and apps or remove everything. However, if you choose either one it
    wont delete your games permanently.


    All your games, and game data is saved to the Microsoft account where everything was purchased through. So if you're signed in to your main account the games should show up on
    ready to install if the option chosen was to Remove everything.


    If the option remove everything was what was chosen the games would have to be re-installed which could take a bit of time but it wont have you purchase them again as long as you're signed
    in to the primary account that owns the digital games.
     
    XBF Leslie D, Sep 30, 2018
    #4
  5. The thing is that before I reset the settings, I deleted my profile/account ( this was described on your site). As it didn't help me and I couldn't log in again, I had to reset (with saving games). When Xbox Live started, I was able to sign in to my account,
    but my tag was already taken, achievement points were canceled, and games were requesting a purchase.
     
    OptimistGamerRu, Oct 1, 2018
    #5
  6. Hi Optimist,

    Thanks for reaching out! I'm sorry to hear about the issue with your Xbox profile. To access your Xbox Live account and other Microsoft services, you need to know the email address and password you used to set up your Microsoft account. Please try using
    this troubleshooting resource :
    Find your Microsoft account email address
    .

    If the problem is persistent, try contacting
    Customer Support
    for more assistance.

    Hope this helps.
     
    XBF Crystal P, Nov 2, 2018
    #6
  7. XBF Crystal P Win User

    Erased the game due to an error in the Xbox Live service

    Hi Optimist,

    Thanks for reaching out! I'm sorry to hear about the issue with your Xbox profile. To access your Xbox Live account and other Microsoft services, you need to know the email address and password you used to set up your Microsoft account. Please try using
    this troubleshooting resource :
    Find your Microsoft account email address
    .

    If the problem is persistent, try contacting
    Customer Support
    for more assistance.

    Hope this helps.
  8. OptimistGamerRu Win User

    Erased the game due to an error in the Xbox Live service

    The thing is that before I reset the settings, I deleted my profile/account ( this was described on your site). As it didn't help me and I couldn't log in again, I had to reset (with saving games). When Xbox Live started, I was able to sign in to my account,
    but my tag was already taken, achievement points were canceled, and games were requesting a purchase.
  9. XBF Leslie D Win User

    Erased the game due to an error in the Xbox Live service

    Hi Optimist,

    When doing a Factory reset it asks if you would like to keep your games and apps or remove everything. However, if you choose either one it
    wont delete your games permanently.


    All your games, and game data is saved to the Microsoft account where everything was purchased through. So if you're signed in to your main account the games should show up on
    ready to install if the option chosen was to Remove everything.


    If the option remove everything was what was chosen the games would have to be re-installed which could take a bit of time but it wont have you purchase them again as long as you're signed
    in to the primary account that owns the digital games.
  10. HD DarkStatic Win User

    error code 80004005

    the xbox live services are down due to trafficking issues or a error on the server
  11. TetraXx Win User

    0x87dd0003

    I also have this error code. I think it is due to Xbox having problems with their live services at this moment in time.
Thema:

Erased the game due to an error in the Xbox Live service

Loading...
  1. Erased the game due to an error in the Xbox Live service - Similar Threads - Erased game due

  2. If I reset my Xbox, will it erase all my purchased stuff?

    in XBoX Games and Apps
    If I reset my Xbox, will it erase all my purchased stuff?: So like if I go into my console and reset it, will I have to re-buy Minecraft and all the games I bought? d52a998f-8b9b-4625-b9e4-6aad497ab63a
  3. How to retrieve my reward points from yall erase them

    in XBoX on Windows
    How to retrieve my reward points from yall erase them: How to retrieve your my reward points from yall erase them 5b77dcc8-0dd2-49cb-8c7e-15a1ec4c21cb
  4. Why did my purchase of Minecraft get erased?

    in XBoX Accessibility
    Why did my purchase of Minecraft get erased?: I bought Minecraft under my microsoft gmail account many years ago. I can see that I migrated because you sent an email to everyone that successfully migrated and I can see that I received one...
  5. My minecraft name has been erased?

    in XBoX Games and Apps
    My minecraft name has been erased?: My minecraft name has been erased and when I try to put my standard username it says it is already in use? what do i do? 77255466-3ad7-4abb-a346-5dfcd238ed62
  6. Data erased

    in XBoX Accessibility
    Data erased: I open my valorant but it is log out so I just click on login and it's is showing this account is not linked with riot same as I purchased Minecraft Java and bedrock edition 1 year ago and now it...
  7. Gift card code 3 got erased

    in XBoX on Windows
    Gift card code 3 got erased: Purchased $15 Xbox giftcard and last three digits got erased while scratching 5024d1c9-e171-440e-a994-7ede62ae6628
  8. Xbox Store Wish List has been erased

    in XboX Insiders
    Xbox Store Wish List has been erased: Issue: 200+ items from wish list have vanished and did not return despite reports of issue being fixed and restored Consoles tested: One X (2408.240306-2200), Series X (2402.240207-1700) Ring:...
  9. Damaged gift card <code erased not visable>

    in XBoX Games and Apps
    Damaged gift card <code erased not visable>: Damaged gift card scrached the middle number set off unreadable 625acca0-5e43-4fea-8652-75e865cc54b6
  10. I want to do a factory reset will that erase any of my progress on my games

    in XBoX Games and Apps
    I want to do a factory reset will that erase any of my progress on my games: I want to do a factory reset will that erase any of my progress 5bed3a98-7886-4f1d-88e4-ce27e8303f06