Erased the game due to an error in the Xbox Live service

Hello. Last week (17.09-23.09) there were problems with the service Xbox Live and I could not log in my account on the console. After this issue was fixed (as it was written on your website), I still couldn't log in. I tried to fix this error manually (only
used your advices). The last thing I tried was to reset the settings to factory default (your advice). Did everything according to the instructions, but again did not help. However, on Monday (24.09) I was able to go, but all the games that I purchased in
the Microsoft Store (not on disk) I erased (game files are, but requests to buy). Help me please return the game (the amount of damage is about 7500 rubles).

P.S.: Sorry, my english is very bad.

:)

 

error code 80004005

the xbox live services are down due to trafficking issues or a error on the server

 

Can't sign in to my account.

Think xbox live is down I'm getting same error. Service status timed at 22:18 says check back in 30 mins for update

 

Hi Optimist,

When doing a Factory reset it asks if you would like to keep your games and apps or remove everything. However, if you choose either one it
wont delete your games permanently.

All your games, and game data is saved to the Microsoft account where everything was purchased through. So if you're signed in to your main account the games should show up on
ready to install if the option chosen was to Remove everything.

If the option remove everything was what was chosen the games would have to be re-installed which could take a bit of time but it wont have you purchase them again as long as you're signed
in to the primary account that owns the digital games.

 

The thing is that before I reset the settings, I deleted my profile/account ( this was described on your site). As it didn't help me and I couldn't log in again, I had to reset (with saving games). When Xbox Live started, I was able to sign in to my account,
but my tag was already taken, achievement points were canceled, and games were requesting a purchase.

 

Hi Optimist,

Thanks for reaching out! I'm sorry to hear about the issue with your Xbox profile. To access your Xbox Live account and other Microsoft services, you need to know the email address and password you used to set up your Microsoft account. Please try using
this troubleshooting resource :
Find your Microsoft account email address.

If the problem is persistent, try contacting
Customer Support for more assistance.

Hope this helps.