epic account

Hi Finlays,

Thanks for reaching out to the forums. We see you have an issue with your Epic account. Unfortunately, an Epic account is separate from an Xbox account. If you add an email on your Microsoft account, it will not change it automatically on the Epic account.
You need to change it manually on the Epic account. If you are having issues with the Epic account, you need to reach out to
Epic game support.

Thanks,

Brad

The purchases and battle pass are linked to your son's EPIC account.

So if you made a new EPIC account and linked the gamertag to that, of course no previous purchases are there.

You need to link your son's Xbox Gamertag account to the correct EPIC account with which you made the previous purchases.

BUT BEWARE!!! If you only used the console to link to an EPIC account WITHOUT making that first EPIC Account a

"full EPIC account" as described here, it might be that your purchases are now lost!!!

If you need help with that, you would have to contact the EPIC support from the link above using the "Contact us" button at the bottom of the page.

Hi there,

as far as I know there are options to disconnect an Epic account from an Xbox Live account and options to link an Epic account to an Xbox Live Account, so my assumption is that it could be possible.

See this link for steps in regards to both actions:
https://epicgames.helpshift.com/a/epic-accounts/?l=en&s=epic-accounts

But I have Not tried this myself so I'm not sure and there might be a risks involved.

you would need to contact epic, also once unlinking an epic account from an xbox account you can only link that same epic account back

Hello Travon.Mitchell,

Thank you for posting on the Xbox forums. We understand that you are interested in learning how to disconnect your Epic Games account from your Microsoft account. The Epic Games support website contains an article that provides more information on

disconnecting your Epic Games account from your Microsoft account. If you are not sure which Microsoft account the Epic Games account is connected to, you will want to reach out to Epic Games support for that inquiry by selecting "contact us" in the link
we provided. Be sure to let us know the results Travon.Mitchell!