Entered wrong email when starting up Xbox one

Wicked7One · Jan 23, 2017

When I first started my Xbox one I put the wrong number in my email and can't sign in to Xbox live and am paying for a gold subscription and also have purchased games on the Xbox with the wrong email. My email is
[Mod Removed - Please do not post personal information on our public forums.] but I noticed that it was
[Mod Removed] and it won't let me sign in at all because there is a software update. Is there a way that I can change the email so that it can be the right one

:)

doomsday687 · Jan 23, 2017

changing my email address on the xbox console

hello need to know how to change my email address on one of my kids xbox 360. the wrong email was entered when signing into xbox live and I cant figure out how to change it. thanks.

SgtStryker101 · Jan 23, 2017

Xbox LIVE Update Program - 2012 Product Key

Entered Gamertag, email, first name, Product Key. Enter. No DOWNLOAD NOW. Taken to Xbox LIVE sign up. What went wrong?

Misses Quinzel · Jan 25, 2017

Hey, Wicked!

Sorry to see any issues with your account's email. For clarity, I've removed your emails for your protection. Even if one isn't your accurate email, it will still leave your Xbox Live account open to possible unauthorized access. I appreciate your understanding
in this!

To change the email to your account, you will want to follow the steps on the How to change the email address associated with your Microsoft
account support article. It details how to change that address through the
account.microsoft.com page. If you run into any issues, you will want to reach out to phone or chat support through our
Contact Us page for further assistance. We are unable to assist with account issues here on the forums, however they would be able to help you out.

If you run into any roadblocks, or just want to keep us updated, please post back! We're happy to see any resolutions you might have, or if you have any concerns we can address.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting.

Misses Quinzel

Hey, Wicked!

Sorry to see any issues with your account's email. For clarity, I've removed your emails for your protection. Even if one isn't your accurate email, it will still leave your Xbox Live account open to possible unauthorized access. I appreciate your understanding
in this!

To change the email to your account, you will want to follow the steps on the How to change the email address associated with your Microsoft
account support article. It details how to change that address through the
account.microsoft.com page. If you run into any issues, you will want to reach out to phone or chat support through our
Contact Us page for further assistance. We are unable to assist with account issues here on the forums, however they would be able to help you out.

If you run into any roadblocks, or just want to keep us updated, please post back! We're happy to see any resolutions you might have, or if you have any concerns we can address.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting.

NewBlacksmurf

Hi there,

Are you talking about on the Xbox One when you're asked to enter the email address associated with your Live account

OR

Are you talking about the security code that can be sent via email, text?

I think you are referring to the security code....

try going here -
support.xbox.com/.../cant-access-security-contact-information

If I misunderstood, please reply back.

DigitalAssassin

Hey there, when you set-up the Xbox One it will ask for the email and password that you currently use for you gamertag. When you enter those details your gold, gamertag and friends from the 360 automatically carry over.

-

Very easy process during the initial start-up of the console.

EnjeyBenjy

i've done the same, i entered the wrong email into there and now when im asked to accept the new terms and conditions it asks me to enter the email and password of an email that doesn't exist... so yeah i need to change the email that's entered

maxen

Try speaking with Phone Support as they may be able to help you out in this instance:

support.xbox.com/contact-us

There's nothing we can do here on the forums.

Entered wrong email when starting up Xbox one