Enquiry on Xbox

Contact Xbox Customer Services they will help you with your enquiry

Well the thing is the power brick is no longer sold or manufactured by xbox

You will have to go on ebay or local game store and hope for the best

Best option just get a one

From the xbox enforcement page

https://enforcement.xbox.com/en-ca/home/howTo#sub-topic0-3

”There are many factors that lead to the ban of a console. However, in the interest of security and privacy we do not publicly disclose investigative methods.”

You could always have your friend attempt to sign into the console on Xbox live. If the console is banned they shouldn’t be able to do so.

Hi Simons,

Thanks for coming to the forums. We recommend requesting a call from support. You could register it to your account then see if it is banned. Also as Gate stated if it connects to Xbox live it isn't banned.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Thanx a lot mate, but the problem at hand now is, the console came without the power brick and controller, so I just wish I could know if there isn't any problems before I go ahead to buy those accessories.

I will try with your call-me-back method on Monday to know the way forward.

Thank you