Enforcement/ unauthorized lock

dangerman74 · Apr 6, 2018

can anyone help me PLEASE!!!!!!!!!!!!!!!!!!!!

The enforcement give me a lock for some features of my profil and Club.

The enforcement reason: I take a unauthorized picture für my Club (hate speech is not possible because i only wrote some words for a clip and there are no hate or anything else in it.)

But, i have this picture from Microsoft. 1 year ago, when i build the Club, i take the picture from Microsoft gallery.

Since the 1st day, the picture is in the Club.

One Year later they lock some Features für his own picture?

A terrible joke.

A Support member wrot e ne, i must contact them enforcement Team on : https://enforcement.xbox.com

But i found on that site no way to contact them.

Please help me, where can i contact them.

When they make a fault, they must take it back.

That fault is Not Good for Microsoft. When the lock dont take back, i never buy any microsift Product for one of my worker in Office. Its a real shame that Microsoft getthat way. They make a enforcement team and no Support for that.
Anyone on this Planet make mistakes but Microsoft dont want reverse it

:)

dangerman74 · Apr 6, 2018

Enforcement / unauthorized lock

The enforcement give me a lock for some features of my profil and Club.

The enforcement reason: I take a unauthorized picture für my Club (hate speech is not possible because i only wrote some words for a clip and there are no hate or anything else in it.)

But, i have this picture from Microsoft. 1 year ago, when i build the Club, i take the picture from Microsoft gallery.

Since the 1st day, the picture is in the Club.

You give me a lock for some features, but i do nothing.

The picture was from your gallery. Why you give me a feature lock, when i use a picture from you ?

I cant understand that.

I'm a very good Microsoft customer, pay a lot of money.

Your behaviour is not ok.

Since my last lock 2016 i never have a bad or worst behave.

Please investigate the lock.

Thanks you

Sorry for my english

Mistress Sara · Apr 6, 2018

Enforcement / unauthorized lock

Hi there,

Only an Enforcement Team member can respond to any enforcement action they issue. The Enforcement team does not use the forums.

They are only contactable via the case review process at
https://enforcement.xbox.com. Keep in mind, not all suspensions qualify for a case review.

Smwutches · Apr 6, 2018

Unfortunately if there is not an option to submit a case review on the enforcement site, there is nothing else you can do. There is no other way to contact the enforcement team.

Mistress Sara

Hi there,

Only an Enforcement Team member can respond to any enforcement action they issue. The Enforcement team does not use the forums.

They are only contactable via the case review process at
https://enforcement.xbox.com. Keep in mind, not all suspensions qualify for a case review.

Smwutches

Unfortunately if there is not an option to submit a case review on the enforcement site, there is nothing else you can do. There is no other way to contact the enforcement team.

Dirty Loco

If you have allowed a friend to access your account, and were banned because of what you have done, then you have zero recourse. You are fully responsible at all times.

If someone accesses your account without your permission, then, as OwenKiller said, you should have contacted Xbox support to make an unauthorized access claim. If you have made a UA claim, then you should read the

"Completed a UA (unauthorized access) claim, but still suspended" thread.

I'll transcribe it here:

If you have recently opened an 'unauthorized access' (UA) case with Xbox Support, you may have noticed that your account was 'locked' or 'unlocked'. During the UA case it is standard procedure for the account in question to be 'locked', preventing it from
being used on the Xbox LIVE service. Upon concluding the investigation the fraud investigations team will unlock the account, making it once again ready for use.However, this lock has no impact on enforcement actions and unlocking an account
does not negate any suspensions that have been issued.

If the suspension or other enforcement action was issued for actions that were committed by an attacker during an unauthorized access event the Policy & Enforcement Team will absolutely take the necessary steps to remedy the situation. Please
be aware though that a favorable resolution to an unauthorized access claim and the 'unlocking' of an account does not necessarily mean the enforcement action was invalid or will be lifted.

ngocphi

Ms points cannot be used to pay for a subscription

If you are claiming unauthorized charges all payment options are locked till the investigation is over

Unauthorized access cases are total lock out of an account

ngocphi

You would havr to wait a full year after the enforcement before you can apply

Fyi if you were hacked you have to contact support

And open an unauthorized access case and let support deal with it they will investigate and work with the PET

While.this occurs your account is locked

Enforcement/ unauthorized lock