Enforcement Team

l Tovo l · Jan 26, 2014

I need to be contacted by the xbox enforcement team. My gamertag was changed without my consent and my account was not credited with the funds originally used to change it.

:)

FordGTGuy · Jan 26, 2014

Meaningless Suspension

The Xbox enforcement team does not life ban lightly, does anyone else use your account?

BluntMan DsN · Jan 26, 2014

Enforcement Team

Next time don't actually stay in dat lobby for them "Benefits" as they become more of consequences

Smwutches · Jan 26, 2014

If you were given a forced name change, you would need to post here about it -

forums.xbox.com/.../41.aspx

They do not refund any money when they give a forced change.

ngocphi · Jan 26, 2014

Since your name has been randomized your previous name was probably bad

To avoid future violations of the terms of use they picked a random name for you to give you a chance

Next time pick your name wisely

Auto Rapidz · Jan 26, 2014

So this is saying your Gamertag would of had inappropriate language!

IVI REECE · Feb 18, 2014

I was told to post to the forum about my gamertag change. There was no warning issued for my tag and it was just changed. Iv had it for 9 years and really dont want to lose the name. I called 2/12/14 and spoke to someone that said my issue had to be escalated.
It is now 2/18/14 and still have not heard back from anyone. I hope posting here helps. Thanks

Smwutches · Feb 18, 2014

The enforcement team do not issue warnings. The warning was the code of conduct you agreed to when you signed up for Live. Support will typically send people here when they can not do anything. The only thing you can do by posting on the forums is get an
official answer from the enforcement team about why your name was changed (by posting in the suspension forums). Otherwise there is nothing else that can be done.

DGYT · Feb 18, 2014

To add on to what Smwutches said, typically when a GT is forcefully changed, the name is permanently unobtainable. Next time read the Code mate.

Keep lt Blurry · Aug 9, 2014

i was banned on my primary account after lending it to a friend, i would like to be able to play on my account now that he will no longer be able to play my account. but i am banned from xbox live till 8/24. my Xbox Live gamer tag is Keep lt Trippy (the
"i" in "lt" is a lowercase "L" the fact i got banned at all was a little stupid but i would like to talk to someone to get this taken care of..,

davemcfly85 · Aug 9, 2014

sorry your account is your responsibility at all times so even if somebody used your account you will have to live with any enforcement taken on that account especially if you lent it to a friend. you can post in the suspension forum but they will only
tell you why you were banned there is NO appeal on them just take it like a man and wait it out and do not let your friend use it and also do not bump old threads and create a fresh one in the future thanks.

Daft Badger · Aug 9, 2014

Just to add,lending your account is against the code of conduct :

G. Protecting your account and personal information

Protecting your account information is extremely important; do not give out your personal information, including but not limited to: phone numbers, email addresses, physical addresses, etc.

Use discretion when deciding to share your name and location in your profile and when recording or sharing content you create. If you wish to share any other personal information with another player, please do so using a non-public method.

Do not lend, transfer, sell or otherwise provide access to your account.

Failure to properly secure your account could result in loss of access to the Xbox Live service.

For additional information about making your account more secure, visit our
account security page.

KakashiSusano · Aug 27, 2014

My gamer-tag Hugo Stiglitzo recently received a Xbox 360 Console Ban and Account Ban but in the email I received it says that my GT on Xbox One is Suspended and that I may sign-in on my GT on the Xbox One at a later date. Just wondering (since it does not
say) when that date is , or where would I need to go to find this out?

LoH IronMedic · Aug 27, 2014

You will need to start your own thread with as much detail as possible for us to help.

Misses Quinzel · Oct 31, 2018

Hey, KakashiSusano! Please refer to the verified post here to see where you should post. This thread is a bit old, and Enforcement doesn't read the support forums.

DemonicGamingUK

I agree #EnforceTheEnforcementTeam their ridiculous their m rated games if a kid can’t hand u saying one cuss word every once in a while they shouldn’t be play the game Xbox need to fix this issue

And once your babes u can file a case review if it’s denies that’s it I got permanent com banned and I’m about to switch to PlayStation I’ve bought my games through Xbox 4 8 years now but I’m not aloud to talk and theirs no way to change that no way to contact
them f this

unfortunately we are in an era where some is "offended" by the most stupid thing

DemonicGamingUK

even worse when you get snotty kids saying "you beat me and you say nothing your still getting reported!" i think its total BS 7 years ive been with xbox live and im going over to pc gaming at least that way i dont have to deal with the little snots [btw
im not an Ambassedor}

HAZMAT RADIO

Hello to you all,

Recently my son was in a party playing gta with *** *** *** Who can verify that *** joined there party and proceeded to belittle *** by making sexual comments towards her Which were unfit language and near enough saying he was going to have **** weather
she wanted or not, at which with myself bringing my son up to stand up for whats right, they both had a verbal battle then my son stupidly being 13 messaged him this is how my son got reported and I have severely reprimanded him for being rude and swearing
and instructed him If allowed back on not even to say boo to a goose and think before acting .

I can't express how upset I was to hear that the instigator gets away to sucker other kids in as To me he seems the sort to take joy out of it .

However on another note if the enforcement is to stand I would expect a refund on his xbox live gold as he is not able to use the benefits so I should not pay dont get this on ps .

My son understands that what he did is wrong and is sorry it wont happen again for any further discussion please call me on ***

Yours

Lawrence Glauser

Ashleys Father

I understand the frustration. Let's go over a few things.

- If someone is making comments, don't reply back just File a Complaint/Report the player and then block them. As soon as you retaliate against someone, you're now violating the code of conduct.

- When you pay for the Xbox Live service you're also agreeing to it's rules and you're subject to the consequences too.

- Refund for the service, not going to happen when he's violated the code of conduct

Also, please don't point out other gamer tags of other players here and don't post personal info, like your phone number either.

Next, the support provided here is by other people familiar with Xbox. This is NOT Xbox Support. Please review the info below.

1) For account suspensions or bans sign in at this site with your account at
https://enforcement.xbox.com

2) No one here on the Xbox Forums or at Xbox Support can provide the reason or proof why you were banned.

3) No one here on the Xbox Forums or at Xbox Support can change the state of ANY suspension or ban.

4) Only an actual person from the Xbox Live Enforcement Team can impose or remove a suspension or ban on the account.

- "Despite what some may claim, Xbox Live Policy & Enforcement Team will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation."

https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-5

5) A suspension or ban on the account is imposed when there has been a violation of the Code of Conduct or Terms of Use.

- Note: If the violation was significant, the account may face consecutive suspensions and the device could be suspended as well.

Code of Conduct -
https://enforcement.xbox.com/en-US/home/codeofconduct

Xbox.com Terms of Use -
https://www.xbox.com/en-US/Legal/XboxComTOU?xr=footnav

6) If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

- You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

- Note: Currently, Xbox device bans are not eligible for Case Review.

Case Review -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6

7) If someone is making offensive remarks to you, do not reply back to them. Report and block them.

- If you're in a party chat and offensive remarks are being made. Your account may receive a suspension just for being in that party if the party is reported.

Submit a report on Xbox One -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic2-0

8) It's your account and you're responsible for it. If you let a friend use your account and they violate they Code of Conduct or Terms of Use with your account, then it's your account that will be penalized.

KindGryphon

I'm curious now, I finally was able to get a case review, nothing happened the the way they hold you responsible for something someone else did it total BS , but that's not why in posting this, I made a case review and even during the suspension I was able
to play online, just no communication, now since the review I can't play online games, which is just about EVERY damn game I own, so why did this,change? They punishing me harder for requesting case review..... idk. Seriously considering going to playstation.

Playstation has the same rules as well. Here is a snippit from their terms of service

TO ACCEPT THESE TERMS AND CREATE AN ACCOUNT, YOU MUST BE AN ADULT OF LEGAL AGE OF MAJORITY IN THE COUNTRY IN WHICH YOUR ACCOUNT IS REGISTERED.
YOU ARE LEGALLY AND FINANCIALLY RESPONSIBLE FOR ALL ACTIONS ON YOUR ACCOUNT, INCLUDING THE ACTIONS OF CHILDREN AND ANYONE ELSE WITH ACCESS TO YOUR ACCOUNT.

So if the same scenario happened on Playstation you would again still be held responsible. It wouldnt be anymore different of a situation.

ngocphi

"They can't add or suspend an account anywayscbecause of a few complaints, I'm sure I get reported all the time for cheating because of how good I am at siege but they ant add or suspend an account because of reports unless there's proof of anything."

This is Deflection and your other questions was already answered oh 5x already correctly

Including. By enforcement

You can be suspended for valid complaints even if they are older ones

Enforcement Team