Enforcement Team? Ban Bug!

I was banned for no reason and, as I PAY FOR THIS SERVICE, I demand that they remove that ban.

In 9 years I've never been banned, and now I'm not only banned once for no reason, but that ban was inexplicably extended for a week.

I have already called the call center and they said that weren't able to help me; the only thing they told me about is writing in this forum. Now I demand an explanation about that.

:)

 

Enforcement on Xbox

Today i received an email that my account from permanently banned. I went onto the link that they posted and it turns out i got banned for soliciting etc. I submitted a case review and went looking for more information. Most suspensions/bans are 1,7, or 14 days and my type of suspension followed under that list but then it said something about if the action was egregious or excessive bans, it could lead to a permanent one. In my case i tried selling my og gamertag, the guy messaged me about it, i told him how much and what payment. He declined, i said ok, and then we didn't message again AND no personal info was transferred, so in my defense it was not egregious. I have only had 2 ENFORCEMENTS, a good reputation, and no consecutive or reappearing issues. I do not think that deserves a permanent ban from all my years of gaming and achievement i have earned. There is clearly a flaw in the system.

 

XBox Live Suspension

Since when does xbox give indefinite bans? No 3,5,7 or 3 week ban? Just we are banning you until further notice? Meanwhile the poster continues to pay for the service? Something doesnt seem right or we arent getting the full story.

Cant you view the amount of complaints on your account on the enforcement website?

 

For information about your ban and to see about submitting a case review, you would need to go to
http://enforcement.xbox.com

Support does not handle enforcement issues and typically send people to the forums when it's something they don't handle directly. however, the enforcement team no longer uses the forums and support seem to be unaware of that.

 

I believe you, of course, because I have absolutely no reason to not do so. But I'd like to ask you one thing... why then two operators out of three told me to address the forum for this issue?