Enforcement suspenion temp into permanent bug

Hi I'd like some help from the enforcement team upon my account chat restriction Turning From temporary, into permanent. Now I don't remember doing anything wrong during the chat suspension but when the temporary suspension hit last night, I knew i did a
bad thing, so im changing my act. But Ive been on mafia 3 almost all day, but at night in-game smite i was choosing a god I Noticed my mic was picking up sound and transferred to game lobby for them to hear, aka other players,Throughout the day of temp restriction,
as I said i've done nothing wrong . So I talked to a live agent and he told me that my account as of now should have no suspensions, he was also convinced that it had to be a glitch/bug in the system.So I tried case apply as the agent said but I couldnt apply
one strangely, The said enforcement duration was indeed over 24hours or more and it was on 12/26/2016 and said to of ended at 4:45 pm 12/27/2016 now Im concerned. because this dont happen often I assume. But hopefully We can rectify this problem. Name: Don
sells. gamertag:Mad_GunSl1n9er. Thank you.

:)

 

HELP! . Type of punishments on Xbox

It would basically depend on what the enforcement team determines and how severe the message is and what part of the code of conduct it violates. Basically you're right about if it's a message concerning marketplace theft, etc. it would be an account ban.
A message with bad language is mainly going to be a communication suspension.

You can receive a permanent communication bad. Account/communication suspensions generally start at 24 hours to 2 weeks depending on how many suspenions you receive. Multiple suspensions will then turn into a permanent ban.

 

permanente account suspension"

Hi enforcement, i'm contacting you about the permanente suspenion of my profil : The Apophis13

i had a lot of ordrers there, and now i can't use all my games, so please take in consideration my request and do the necessary by cancelling this suspension,

and i want to informe you that i will respect the code of conducte

regards,

account owner