Enforcement post not showing reference number [Mod Removed]

I've tried all the workarounds with support but was unable to fix the problem I'm trying to submit a case review but I can't because the enforcement notification isn't in my history so if someone from the enforcement team could help

:)

 

I need to speak to someone in charge of the GoW codes

My reference number is SR:[mod removed info - publicly viewable post]

 

reference number: [Mod Removed]

Pet doesn't review.forums

Also should be noted that with unauthorized cases.you do not contact pet and reference numbers have no bearing on their case

You file an unauthorized access case and tier 3 deals with your issue with the pet team and you must wait to hear from tier 3

They contact you but there is no time table for the investigation thought been known to be 5-7 sometimes 2 weeks

However your account in locked while they investigate

However it should be noted that suspensions do not get removed as you are responsible for your account at all times

Only cases liken cheater watermark cases the cheater is removed

 

As an ambassador you should know the enforcement team do not use the forums & posting reference numbers is not allowed on the forums.

If something is not showing up then try a different web browser.

Not all enforcement actions are eligible for case review.

 

the Xbox support team said to post on the forums

 

Phone/chat support have given you the wrong information.Something they often do if they can't help or don't know what to do.

Unfortunately a lot of them have little to no knowledge of the forum rules or how they work.

 

you also lose your ambassador status on the first violation

This info is in your handbook fyi

Not to mention basic info every ambassador should know

Forums is never away to address the pet

 

also there is no case review for.suspensioms under 24hours

So a.moot point

Once you have.a single.viooation you no longer can be an ambassador as you are supposed to have a clean record

And since a 24hour suspension isn't case reviewable

 

you don't know the problem bud but thanks for trying to help

 

Hey there, Coray!

Daft is correct in that Enforcement do not look at these forums, and have not for nearly 2 years. If you no longer have a current suspension on your account, you cannot submit a Case Review. It is likely that you currently have a console
suspension. Those are not eligible for Case Review.

I've got the right people digging into what might be going on here. I'll update you here once I have more information. I appreciate your patience!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

 

Hey, Coray!

You should have an email in your inbox for your Microsoft Account about your suspension history. If you need assistance with any other support issue, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for posting!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.