Enforcement page issues

akira walters · Jan 1, 2018

Hi

I've attempted to review an enforcement suspension on their page, attempted to do the questionnaire but had issues with it crashing

I'm trying to find out more details about the suspension as the account it is attached to is a teenager who uses the account to communicate with a parent that the teen does not live with, this suspensions is causing some issues.

Can you please advise and help me with finding out the best way to get more details on this as I know the Enforcement page doesn't not have a forum and doesn't have a support system.

:)

ngocphi · Jan 1, 2018

I have been advised to come here by Customer support members (Account issue)

Customer support has no say on enforcement issues and have no direct way to talk to the enforcement team (there is no number but the enforcement page)

bowski477 · Jan 1, 2018

Enforcement page looping

Have you tried multiple browsers and/or cleared your cache on your current browser?

bowski477 · Jan 1, 2018

The enforcement team will not really go into great detail about the suspension. You can try different browsers or clearing your browser's cache to see if that clears the issue with the site. It's the only place to contact the enforcement team.

Kathy A.

Hello IRxqrt,

Thank you for posting in Microsoft Community.

There is a possibility that your suspension has been lifted or you receive a strike or else, this suspension is for specific game only. To recheck your enforcement action, please try these:

Access the page (Enforcements | Xbox Support) from a different browser or device.
Try connecting to a different network and see if there is detail about your enforcement suspension in the page.

If you cannot see the suspension, try to check the game you had this suspension notification and see the status of your suspension.

Please note, no one here in Community can assist, check or lift suspensions or enforcement actions.

For more info, please check: Enforcement strike system FAQ | Xbox Support

Sincerely,

Microsoft Community Moderator

bowski477

The enforcement team will not really go into great detail about the suspension. You can try different browsers or clearing your browser's cache to see if that clears the issue with the site. It's the only place to contact the enforcement team.

ngocphi

Well you do know that in 2015 we used the enforcement forums right ?

That why you don't see it

If you are trying to appeal an perm suspension you can't as you would've had to appeal within a year of it

Smwutches

Unfortunately it seems to be a current issue with the enforcement site. As there's no other way to contact the enforcement team there's not really anything that can be done. You could try contacting support to alert them of the issue. http://support.xbox.com/contact-us

The enforcement foruns were shut down years ago. It's not even possible to view them anymore.

halohunter553

Thank you for clearing this up as I have trying to get a straight answer about this as Xbox support and everything I have tried didn’t have a answer hopefully the site gets the issue fixed

Enforcement page issues