Enforcement on my son's xbox

For information about his suspension and to see about submitting a case review, you would need to go to http://enforcement.xbox.com

The enforcement team are the only ones who handle suspensions. Any information about the suspension would be listed on the enforcement site. http://enforcement.xbox.com

To elaborate on Smwutches, I would say to thoroughly review the Enforcement Website. If you sign in with your child's account, it should have the details of the events that took place in the Enforcement History on that site.

The "How Do I?" section is like a very big FAQ on the program and what to expect and what happens with the process.

Not just the Terms of Service
are applicable, but also the
Code of Conduct plays a role in the Enforcement Teams action. The Enforcement Team does not have a presence on the Forums or via Offical Support. They can be reached through Case Reviews in the appeals process.

If you feel that there should be changes made to the Enforcement Process, then your feedback would be invited at
feedback.xbox.com where there are continually drives to submit and support new ideas.

Hello Gibgit,

Thank you for contacting Forum support.

Thank you very much for bringing this issue to our attention. We're sorry to hear about the account suspension.

We would have to refer to the
Code of Conduct/Code of Conduct2
for further clarification.

Please be advised that the Enforcement team does not ban an account without reason as posted under the

Myth section for enforcement.

Check out
Enforcement.xbox.com for more support and feel free to check out the Orange hammer and see if the account is eligible for a

Case Review.

You can also look through the messages on the account and see if there is anything inappropriate that was sent out.

Hope this helps.

Thank you.

the best option is to trigger the support, they can give you all the details of what really happened and how to avoid having trouble again in the future.