Enforcement issues

settles206 · Jul 25, 2017

my son got banned two weeks ago and is like you guys on your end to fix this two weeks is long enough I'm regreting giving you guys my business please fix this

:)

Brandon19876 · Jul 25, 2017

Massive issue with the Xbox enforcement team

So, recently I have been permanently banned by the Xbox enforcement team, I am not here to complain that I didn't deserve the ban or that I didn't do anything wrong, I deserve it. Anyways I have a pretty big complaint about what happens to your account after you have been permanently banned, when you try to sign into your account it just simply will not let you sign into it, not bad right that's part of a ban? But when you make a whole new account and try to play any games that you downloaded on your banned account you can't play them. This is listed in their Terms Of Service (TOS) that if you get permanently banned you forfeit all licence you owned with those games. This is an issue because Microsoft does not have the right to just take away content that you purchased because you broke their rules. That is like the police taking ownership of your house and all of your possessions because you got sent to jail. They should not be able to do that, they should not be able to take away all of your belongings and your hard earned money or money you have saved up over the months, I have around 30 Dollars left on that account with the 400 Dollars worth of games, skins, and other downloadable content I have purchased over the years and something needs to be done about this, they can't just simply say that it's written down in their TOS and that is the rules because as far as I know this isn't legal in the United States at least.

ShockedSinger48 · Jul 25, 2017

Enforcement Issues

I agree that chat/phone support are very ill informed when it comes to the forums.They often send people here when they shouldn't.

It's been going on for years & I doubt it'll change.
Click to expand...

That's maybe because the Xbox Technical team don't know anymore what to do with people that got perma banned by the Enforcement team and the decision was upheld. They are giving them false hope that this forum is there only last resort.

OK Fowl · Jul 25, 2017

The enforcement team doesn't use the forums and we can't help you with suspension issues. Please see enforcement.xbox.com

You can always submit a case review if eligible. Here is the info on how to do that: Xbox Enforcement | How Do I

Check out this section for a rundown of enforcement actions and what they mean for you
http://enforcement.xbox.com/home/staysafe#topic0

M3tal Daz3

Every report gets investigated by XBLPET when a suspension is decided. In your case you have already filed for a case review and the verdict was upheld so all you can do now is read the Code of Conduct and wait out your suspension.

Mistress Sara

Hi there,

I'm sorry your having difficulties, but no one in the forums can assist with enforcement issues either. They can only point you to
https://enforcement.xbox.com/.

If the enforcement team upheld the decision, you have to wait out the suspension.

HAND BANANA9875

This is what I want unless you guys can give real information pertaining to our problem, you ambassadors shouldnt comment, we are looking for real enforcement fixes and not the same answers you guys give. What I dont understand is that someone sees that
this is a major issue atm, and they are showing lack of care gor customers.

HAND BANANA9875

So any enforcement member ypu need to look at all our accounts and unlock the avoid bs. Ban peoples chat not their ability to play thats not what you do to paying customers.

{Parity}

Here is a link that might help. There is nothing anyone in the forums can do about this issue. Link for Improving Gamer Reputation.

enforcement.xbox.com/.../howto

Enforcement issues