Enforcement Issue

Known Tae · Jan 23, 2017

MY sons account was hacked in December and this was resolved. The XBOX support team setup a new email address and XBOX live code. On 12/30 with the below statement. There is no way to challenge this. It was not my son as it was the person who hacked the
account. How do I get this resolved?

Account Theft Phishing Solicitation

12/30/2016, 5:40:07 PM

Enforcement Detail :-

This account

engaged in account theft, phishing, or solicitation. This activity may

include the purchase, theft, or unauthorized use of an account, attempts

to acquire personal information from other players, attempts to violate

the Code of Conduct in exchange for money or other services, or

commercial use of the Xbox Live service. For more information, visit the

following pages: Xbox Enforcement | Stay Safe

Xbox Enforcement | Stay Safe

Xbox Enforcement | Stay Safe. This enforcement

affects the account's Xbox Live privileges.

:)

HAND BANANA9875 · Jan 23, 2017

Enforcement Issue

And a ban is anything impeding on full use of a paid service, so yes its a ban when service in impeded on!!!

HAND BANANA9875 · Jan 23, 2017

Enforcement Issue

Again blocking someone shouldnt affect rep, which it is, if someone doesnt want to play with you cause they itty bitty feewings got hirt then cool shouldnt effect the other person. Two been playing games before you were born ngocphi, and i have 5 maxed characters
in wow. This is the only enforcement like this out of any video gamensystem uncluding PC.

Misses Quinzel · Jan 24, 2017

Hey, Tae!

Unfortunately, we are unable to comment on any Enforcement actions here on the Support forums. It the suspension is still active, you can submit a Case Review through the
Enforcement site, which looks like you have already been to. If you still have an active Unauthorized Access case open, or have the reference number from that case, you will want to provide it to the
Enforcement Team. If your son's account is a child account, then you will need to sign in on the parent account to submit a Case Review.

Apologies for any confusion surrounding this, but hopefully we've got you in the right direction. If you have any other support issues you need assistance with, be sure to post up a new detailed thread so that our community can work on helping you out!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting.

M3tal Daz3

Every report gets investigated by XBLPET when a suspension is decided. In your case you have already filed for a case review and the verdict was upheld so all you can do now is read the Code of Conduct and wait out your suspension.

Mistress Sara

Hi there,

I'm sorry your having difficulties, but no one in the forums can assist with enforcement issues either. They can only point you to
https://enforcement.xbox.com/.

If the enforcement team upheld the decision, you have to wait out the suspension.

HAND BANANA9875

This is what I want unless you guys can give real information pertaining to our problem, you ambassadors shouldnt comment, we are looking for real enforcement fixes and not the same answers you guys give. What I dont understand is that someone sees that
this is a major issue atm, and they are showing lack of care gor customers.

HAND BANANA9875

So any enforcement member ypu need to look at all our accounts and unlock the avoid bs. Ban peoples chat not their ability to play thats not what you do to paying customers.

{Parity}

Here is a link that might help. There is nothing anyone in the forums can do about this issue. Link for Improving Gamer Reputation.

enforcement.xbox.com/.../howto

Enforcement Issue