Enforcement info

Discus and support Enforcement info in XBoX on Consoles to solve the problem; My son received an enforcement message code 0x87DD0013 today. His account is linked to my parent account but neither of us received an email notifying... Discussion in 'XBoX on Consoles' started by OWN Gamer10, Jan 27, 2018.

  1. OWN Gamer10
    OWN Gamer10 Guest

    Enforcement info


    My son received an enforcement message code 0x87DD0013 today. His account is linked to my parent account but neither of us received an email notifying us of this and there was no information on my online account about it. For 4 hours he was not able to access
    his account and then suddenly he could access it again. Can you please tell me why this happened? This also happened on 7th January and although this is listed on my account, it doesn't give an option to request more information. Please help

    :)
     
    OWN Gamer10, Jan 27, 2018
    #1
  2. Daft Badger
    Daft Badger Guest
    Contact info with enforcement?

    Xbox support are nothing whatsoever to do with xbox live enforcement so can't tell you why you were suspended.

    An email is sent to the address linked to your account telling you why or you can go to the enforcement site
    https://enforcement.xbox.com/en-GB where you can also contact the enforcement team by filing for a case review.
     
    Daft Badger, Jan 27, 2018
    #2
  3. xRWGx Digidan
    xRWGx Digidan Guest
    Contact info with enforcement?

    Why in the world is it impossible to get in contact with the enforcement team? I pay Xbox to be able to use the services, and if i get banned for doing something wrong, okay. I can deal with that. It's when i call and have to talk to some dude who cant even
    tell me why ive been banned. That is ridiculous, At the MAIN XBOX PHONE NUMBER, they said they didnt have that info about my account. Well if XBOX doesnt have the information about my XBOX account i dont know who the **** would. Even in your case review you
    just said "we reviewed it and its upheld" Im under the impression that since i do pay you money for these services you best damn well TELL ME WHY THE SERVICES HAVE BEEN SUSPENDED (not "breaking code of conduct" Actually tell me what i said that was against
    the rules)

    My Suggestions:

    1. Grow a pair.

    2. Have a telephone number for enforcement team.

    3. Actually help the people that give you money every year. (not having a phone number for your customers after you ban them is like waving a giant middle finger)
     
    xRWGx Digidan, Jan 27, 2018
    #3
  4. bowski477
    bowski477 Guest

    Enforcement info

    As far as I know that is not a notice of enforcement. This is the support page on that error code

    https://support.xbox.com/en-US/error-code-lookup?code=0x87DD0013

    If there was enforcement on the account it would be listed on enforcement.xbox.com. You would need to log into that site with the parent account to view the enforcement for a child account and file a case review if eligible. The enforcement team does not
    go into great detail on the incident that lead to the enforcement action.
     
    bowski477, Jan 27, 2018
    #4
  5. OWN Gamer10
    OWN Gamer10 Guest
    The message with the code was "Party chat blocked. Check your enforcement history by visiting enforcement.xbox.com". I logged into my parent account yet there was no enforcement listed.
     
    OWN Gamer10, Nov 1, 2018
    #5
  6. bowski477 Win User

    Enforcement info

    As far as I know that is not a notice of enforcement. This is the support page on that error code

    https://support.xbox.com/en-US/error-code-lookup?code=0x87DD0013

    If there was enforcement on the account it would be listed on enforcement.xbox.com. You would need to log into that site with the parent account to view the enforcement for a child account and file a case review if eligible. The enforcement team does not
    go into great detail on the incident that lead to the enforcement action.
  7. OWN Gamer10 Win User

    Enforcement info

    As far as I know that is not a notice of enforcement. This is the support page on that error code

    https://support.xbox.com/en-US/error-code-lookup?code=0x87DD0013

    If there was enforcement on the account it would be listed on enforcement.xbox.com. You would need to log into that site with the parent account to view the enforcement for a child account and file a case review if eligible. The enforcement team does not
    go into great detail on the incident that lead to the enforcement action.
    The message with the code was "Party chat blocked. Check your enforcement history by visiting enforcement.xbox.com". I logged into my parent account yet there was no enforcement listed.
  8. Daft Badger Win User

    Contact info with enforcement?

    Xbox support are nothing whatsoever to do with xbox live enforcement so can't tell you why you were suspended.

    An email is sent to the address linked to your account telling you why or you can go to the enforcement site
    https://enforcement.xbox.com/en-GB where you can also contact the enforcement team by filing for a case review.
  9. Steve1513__ Win User

    Info about Enforcement team?

    It has nothing to do with revenge or whatever your talking about. Any part of microsoft who enforces rules on games that I paid for should have contact info so use your common sense and realize that paying customers should be able to have communication
    with those who enforce rules. The same way citizens can communicate with police officers the same should be said for the enforcement team.
  10. Smwutches Win User

    Info about Enforcement team?

    There is no specific timeframe for how long a case review can take. It's very rare that they overturn suspensions as a lot of investigation goes on before issuing a suspension in the first place.

    I don't think they've every explained why they don't have direct contact.
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Enforcement info

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