Enforcement? How can I find out why Xbox Live account is suspended?

Discus and support Enforcement? How can I find out why Xbox Live account is suspended? in XBoX Games and Apps to solve the problem; Hi, hope someone can help me as its impossible to get in touch with Microsoft support! My son has had his account suspended for communication reasons?... Discussion in 'XBoX Games and Apps' started by zombie2708, Mar 20, 2017.

  1. zombie2708
    zombie2708 Guest

    Enforcement? How can I find out why Xbox Live account is suspended?


    Hi, hope someone can help me as its impossible to get in touch with Microsoft support! My son has had his account suspended for communication reasons? But on the enforcement page it doesn't give the reasons why? How do I find this out? He is only 8 and I have
    listened to him play on it and I don't think he says anything inappropriate just talking about the game with his friends? My issue is, is that if he's done something wrong but I can't tell him what it is that he's done how can I stop it from happening again?!
    Also I'm worried that someone may have done this maliciously? Is there a way of contacting the enforcement team?

    :)
     
    zombie2708, Mar 20, 2017
    #1
  2. CopybookAxe
    CopybookAxe Guest
    how can i find out why i have been banned from xbox1 live

    how can i find out why i have got an enforcment on my xbox 1 live account
     
    CopybookAxe, Mar 20, 2017
    #2
  3. TypicPenny54
    TypicPenny54 Guest
    Suspended license

    My son's xbox live account was suspended, his gamer tag is PURExFUZ1ON. I want to find out why he was suspended so I can discipline if needed. I can't seem to find out from anybody why his specific account was suspended.
     
    TypicPenny54, Mar 20, 2017
    #3
  4. Enforcement? How can I find out why Xbox Live account is suspended?

    Hey there zombie2708,

    The Enforcement teams don't use the forums at all and they only communicate through a

    Case Review
    . 24 Hour communications suspensions and Console Suspensions are not reviewable, however you can find more information in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember
    that all suspensions are only enforced when a breach of the Code of Conduct or Terms of Service has happened. One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact is subject
    to action as well for false reports which you can find more information about Enforcement Myths HERE.

    If you believe the suspension was in error and if you're eligible, you can submit a case review using the steps

    HERE
    , however sometimes you're asked to complete a short questionnaire before you can submit a case review. All of the questions refer to the

    Code of Conduct
    , which you should review prior to filing the review. If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.

    Hope that helps, let us know if you're having any difficulties filing the review for more information!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, Mar 21, 2017
    #4
  5. HassanB Win User

    WHY???

    Hello, you won't be able to find out why your account was suspended in this forum, you'll have to post here >

    forums.xbox.com/.../41.aspx
    > That's where the XBOX Live Enforcement Team actually answers why people's accounts are suspended/banned. You can find out exactly why there.
  6. Mister Mascot Win User

    Enforcement? How can I find out why Xbox Live account is suspended?

    Hey there zombie2708,

    The Enforcement teams don't use the forums at all and they only communicate through a

    Case Review
    . 24 Hour communications suspensions and Console Suspensions are not reviewable, however you can find more information in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember
    that all suspensions are only enforced when a breach of the Code of Conduct or Terms of Service has happened. One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact is subject
    to action as well for false reports which you can find more information about Enforcement Myths HERE.

    If you believe the suspension was in error and if you're eligible, you can submit a case review using the steps

    HERE
    , however sometimes you're asked to complete a short questionnaire before you can submit a case review. All of the questions refer to the

    Code of Conduct
    , which you should review prior to filing the review. If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.

    Hope that helps, let us know if you're having any difficulties filing the review for more information!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  7. Shadowskill08 Win User

    Bans

    Check out this
    link
    to find out why enforcement was taken against your account.

    Hope this helps!
  8. OgreRha Win User

    banned for group post

    Hey dude,

    relax Im sure it can be sorted out

    check this to find out why

    https://support.microsoft.com/en-us/help/4026773/xbox-learn-why-your-account-was-banned-or-suspended-from-xbox-live

    and ;

    Enforcement

    Good luck champ

    Your Pal
  9. JUS B4 DYIN Win User

    Enforcement

    Hello Vader Mode, My name is John, and I am sorry to hear about your suspension. We are not able to help you here in the Xbox forums but I can redirect you to the enforcement page where you can find the links to find out why you were suspended again, how
    long and even contact them if needed so they can explain to you directly if needed. Below is the link to what I have mentioned above and on the right-hand side are their hours of operation and contact information if you feel it is necessary to contact them.
    I hope all turns out well for you.

    The first link is to the Enforcement page with their contact information and the second link is to find out why you were banned.

    https://beta.support.xbox.com/help/...enforcement/types-of-xbox-enforcement-actions

    https://support.microsoft.com/en-us...ccount-was-banned-or-suspended-from-xbox-live
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Enforcement? How can I find out why Xbox Live account is suspended?

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