Enforcement email was not received by either the child or parental accounts and the show...

Discus and support Enforcement email was not received by either the child or parental accounts and the show... in XBoX Games and Apps to solve the problem; Good morning, I am the owner of the parental account. This morning I learned that last night my son had received a notification from enforcement.xbox... Discussion in 'XBoX Games and Apps' started by Ms.K1, Jun 24, 2020.

  1. Ms.K1
    Ms.K1 Guest

    Enforcement email was not received by either the child or parental accounts and the show...


    Good morning,

    I am the owner of the parental account. This morning I learned that last night my son had received a notification from enforcement.xbox which advised that more information could be found in the email (NOTE: neither the child nor parental accounts have
    received an email at the time of this writing) or by visiting the enforcement.xbox.com site.

    I have spent the past two hours trying to puzzle this out and am stumped. When I log into the enforcement.xbox page I see the dashboard page that shows me the orange box that states "Your account or family account have active suspensions". When I hover
    over the box I see that is clicking on it should take me to https://enforcement.xbox.com/enforcement/showenforcementhistory --- however clicking on it instead returns me to the main dashboard page ( https://enforcement.xbox.com/en-US ). I have deleted my
    browsers cache and cookies and I have tried to access through several different browsers with the same results.

    What am I missing here? Is there a "report a bug / problem with the website" link that I should submit this to instead?

    Thank you for further guidance regarding this matter.

    :)
     
    Ms.K1, Jun 24, 2020
    #1
  2. Ms.K1 Win User

    Enforcement email was not received by either the child or parental accounts and the show enforcement history page will not open for me

    Hello Mrs. K, you need to log in with the account of those that is currently in lockdown. Then they must go on "case review" to be able to have this case re-examined. If this does not work, you will need to contact support to report that the web
    site is not working properly. Good luck.
    Oh, I see. Thank you. I thought this could only be done through the parental account. I will try logging in with my child's account instead and see what happens.

    It does concern me that I am not able to see everything through the parental account - and I'm sure this is not the first time you have heard this concern.

    Thank you for the advice. I appreciate it.

    I just wanted to follow up about logging into enforcement.xbox with my child's credentials ... same result. When I click on the enforcement box it does not take me to the show enforcement history page, it continues to return me to the dashboard page.

    This appears to be an issue with the actual website, so I will be contacting the support team about it.
  3. MonjaJozef Win User

    Enforcement email was not received by either the child or parental accounts and the show enforcement history page will not open for me

  4. Ms.K1 Win User

    Enforcement email was not received by either the child or parental accounts and the show enforcement history page will not open for me

    Hello Mrs. K, you need to log in with the account of those that is currently in lockdown. Then they must go on "case review" to be able to have this case re-examined. If this does not work, you will need to contact support to report that the web
    site is not working properly. Good luck.
    Oh, I see. Thank you. I thought this could only be done through the parental account. I will try logging in with my child's account instead and see what happens.

    It does concern me that I am not able to see everything through the parental account - and I'm sure this is not the first time you have heard this concern.

    Thank you for the advice. I appreciate it.
  5. Ms.K1 Win User

    Enforcement email was not received by either the child or parental accounts and the show enforcement history page will not open for me

    Quick side note:

    a lot of people use gmail and other systems for their primary personal email. Perhaps there is also a microsoft email attached to this account that is recieving said emails. I personally use gmail but i also have a @live.com email i use on my xbox.
    This is a good point.

    I have checked all of our email accounts, including the hotmail/outlook accounts that I used to set up our xbox accounts ... still no emails.
  6. WitWitterson Win User

    Enforcement email was not received by either the child or parental accounts and the show enforcement history page will not open for me

    Quick side note:

    a lot of people use gmail and other systems for their primary personal email. Perhaps there is also a microsoft email attached to this account that is recieving said emails. I personally use gmail but i also have a @live.com email i use on my xbox.
Thema:

Enforcement email was not received by either the child or parental accounts and the show...

Loading...

  1. Enforcement email was not received by either the child or parental accounts and the show... - Similar Threads - Enforcement email was

  2. Xbox enforcement nitification

    in XBoX Accessibility
    Xbox enforcement nitification: To XBOX Enforcement, On February 15, my Grandson John (TDOG 5957) was suspended from XBOX Live for violating XBOX guidelines for XBOX LIVE. Without any notification for what guideline, that was...

  3. "Enforcement"?

    in XBoX Accessibility
    "Enforcement"?: Just a rant about the banning this needs to change you guys already got hacked if you want to keep costumers.you know why i got banned because while at work i let my kid on my account and because...

  4. it says the account is suspended, but when i go to enforcement, it say I have no bans

    in XBoX Accessibility
    it says the account is suspended, but when i go to enforcement, it say I have no bans: Hello I got suspended I have no idea why, and when i go to enforcement it says I have no suspensions. every other support page send me to enforcement for an appeal but there is nothing. No...

  5. How exactly does the auto enforcement of strikes work?

    in XBoX Accessibility
    How exactly does the auto enforcement of strikes work?: Earlier today I had someone PM me while I was playing Xbox. Long story short this person creates multiple profiles to harass myself and my teenage daughter. This time he greets me with an opening...

  6. My friend got a month multi-player ban on xbox but the enforcement website says he is good....

    in XBoX Accessibility
    My friend got a month multi-player ban on xbox but the enforcement website says he is good....: My friend and I play Xbox almost exclusively together and my friend has never had the opportunity to break tos (we are Christians so we don't like chatting in toxic lobbies). Today though, my...

  7. I got an email saying I was under enforcement but nothing happened.

    in XBoX Accessibility
    I got an email saying I was under enforcement but nothing happened.: The violation was either brought to our attention by complaints from other players or discovered in the course of moderating the Xbox service. Members of the Xbox team have reviewed evidence of...

  8. question about emailing the enforcement team

    in XBoX Accessibility
    question about emailing the enforcement team: so today i called customer server and asked them how i could contact the enforcement about my permeant suspension, a little context i got permanently suspended for some profile picture that i...

  9. How do I contact enforcement team through email?

    in XBoX Accessibility
    How do I contact enforcement team through email?: Hi, I have been permanently banned on Xbox, the account was banned due to fraudulent activity, there is no fraudulent acts violating this account, I have tried the appeal but it has been denied,...

  10. Replying to the Xbox Enforcement Case Review email

    in XBoX Accessibility
    Replying to the Xbox Enforcement Case Review email: Many support representatives advised me to reply to the email you received from the enforcement team regarding the appeal you submitted in order to submit another appeal. However, does the...