Enforcement Dispute

Syth Neptune · Mar 18, 2018

How do I dispute an account suspension or at least get relevant information about what brought it about?

1. Is there proof of poor language / behavior online?

2. How is a report substantiated? What is to prevent someone from simply making a false claim against someone and getting them banned?

3. How can I find out which gamer made the complaint to possibly ban them or prevent them from making such a claim?

4. If there are multiple people in a game 'chatting' what is to prevent the wrong party from being accused / blamed and subsequently punished / banned?

I believe my son may have received a 'temporary ban' in error and was curious as to how this was handled both proactively and reactively

:)

An Old Freak · Mar 18, 2018

Communication ban

The enforcement team do not use the forums. A case review is the only method to dispute an enforcement action.

Alex WilheIm · Mar 18, 2018

Comms Ban/enforcement dispute

Hey there! Issues wise, we can't really do much. I mean, I could contact one of the devs and let them know about that. Support is kinda known for telling people to come here, but you cannot appeal bans here anymore. Do you have a computer? If not you may
try a public computer ie: Library, Community Centre, ect.

If you need further help don't hesitate to ask me.

you can appeal but it has to be moderated like every services only xbox allows for appeal

You could never appeal on forums you could ask questions once and get a quick locked answer but never interactive like the website

The old appeal process was one most people wouldn't take because it literally said if we confirm the suspension you will be console baned
Click to expand...

Yes you could. Case Review only became a thing in 2015. Before that all ban issues where dealt with on the forums. See: Best of the
BANHAMMERED

Smwutches · Mar 18, 2018

For information about his suspension and to see about submitting a case review, you would need to go to
http://enforcement.xbox.com

The enforcement team do not give specifics. They do investigate each complaint they receive and will only issue suspensions/bans if they determine you have done something to violate the code of conduct. They have access to anything you do on Live.

PepperyGaming · Nov 1, 2018

To dispute an enforcement, please click here

PepperyGaming

To dispute an enforcement, please click here

Smwutches

For information about his suspension and to see about submitting a case review, you would need to go to
http://enforcement.xbox.com

The enforcement team do not give specifics. They do investigate each complaint they receive and will only issue suspensions/bans if they determine you have done something to violate the code of conduct. They have access to anything you do on Live.

An Old Freak

The enforcement team do not use the forums. A case review is the only method to dispute an enforcement action.

bowski477

OP the XBLPET are no longer using the forums to address Enforcement disputes. Please read through
the following post for instructions on how to proceed. Or use the link that Feared provided for rep disputes.

High way 9

No, you cannot. The enforcement team decides which violations can and cannot be disputed.

I made a post about rally racing. By no means does it violate any terms and conditions yet I'm suspended for it and they will not allow a dispute and there's not a single email address for the enforcement team

Impossible to contact them even if you're 1000% innocent

Enforcement Dispute