Enforcement complaint

xXPONYHAIRXx · Sep 20, 2017

I have been suspended from xbox as I have been deemed as cheating.

I have asked for the case to be reviewed as I have no idea what I am supposed to have done. I have had no feedback or details, the status is just decision upheld. How can they do this without sharing information? If I knew what I had supposedly done I wouldn't
do it again. I would like to complain about how poor their system is but I cannot find an avenue for complaint. I feel like I have paid my money for xbox live and I am now being held to ransom.

:)

XxUNCOUTHxX · Sep 20, 2017

Enforcement Complaint

Hi! Please continue to report the cheaters. Xbox Enforcement will take action if they are found guilty! Thanks.

MortalChaos1 · Sep 20, 2017

Enforcement Complaint

I would like to file a massive complaint against Microsoft for the lack of service they provide dealing with cheaters. Currently on fifa 18 there is people hacking pro clubs to boost there pro to 99 rated I personally only buy fifa for pro clubs. I have
spent alot of money on an Xbox one x and fifa special edition and between EA and Microsoft unable to deal with these cheaters is an absolute joke i have reported players months ago and nothing has happened . I am paying for a service and you are not providing
there for surely your breaking some form of conduct of care I want some form of compensation but most of all I want these players who are cheating dealt with. This is a beyond a joke and your customer service is absolutely pants I was spoken to by your advisor
and treated as a minority I would like to also make a complaint about this. I have also reported a complaint with EA. GET IT SORTED.

Mister Mascot · Sep 21, 2017

Hey there xXPONYHAIRXx,

The Enforcement teams don't use the forums at all and they only communicate through a
Case Review. Remember that all suspensions are only enforced when a breach of the
Code of Conduct or
Microsoft Services Agreement has happened. One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact
is subject to action as well for false reports which you can find more information about Enforcement Myths
HERE.

Since they've upheld the decision, there is nothing else that can be done. You'll need to just wait out the suspension before you'll be able to use all of the Xbox Live features again.

Feel free to create a new thread if you have any other questions or support issues.

Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

xThunderStenchx

Sorry, I have been in the process of moving and haven't had the chance to reply. From what I can tell the video that caused my "enforcement" had a very short "account ban" of which I was able to use my account again. Because of this time frame I was unable
to open a case review as only "active" enforcements are able to have reviews done. This is the problem I have, there is nothing in my video I uploaded that is against the TOS. How do you fight against an error? I am now stuck with this "stigmata" with an enforcement
against me with no way to defend myself....That is what this post is really about.

Daft Badger

A device ban is the most extreme type of ban that can be issued & a last resort which means it is thoroughly investigated before being carried out so that mistakes are not made.

Just curious but can you still use your console while not connected to live?

Smwutches

How can you "ammbassadors" continue you to say the enforcement team no longer monitors the forums? I was directed here by actual Microsoft employees and each time was 100% assured that the enforcement team does still continue to monitor the forums.

The enforcement team stopped using the forums a little over a year ago. At the time, there were forums specifically for them, but they stopped using those when they created the enforcement website. There was a sticky on those forums that mentioned that,
but since the new forums started you can no longer view that and that is also why there are no enforcement forums listed. Phone and chat support do not have correct information when it comes to the forums and are known to send people here with incorrect information.

God Rohan

Hey mate,

I really am sorry, I wish I could help you further but the only official way to contact the enforcement team is through the case review process. They no longer monitor the forums so posting here will not do you any good and just an fyi, all enforcement united
does is review gamertags and they have no true enforcement power. That lies solely with the XBLPET.

Cheers!

How can you "ammbassadors" continue you to say the enforcement team no longer monitors the forums? I was directed here by actual Microsoft employees and each time was 100% assured that the enforcement team does still continue to monitor the forums.

P3nguin4tion

Hey mate,

I really am sorry, I wish I could help you further but the only official way to contact the enforcement team is through the case review process. They no longer monitor the forums so posting here will not do you any good and just an fyi, all enforcement united
does is review gamertags and they have no true enforcement power. That lies solely with the XBLPET.

Cheers!

Enforcement complaint