Enforcement Ban Process

I debated whether or not to post this, a) because after having read others posts on similar subjects, I understand the futility in attempting to reach a more justified conclusion, and b) because no-one really wants negativity associated with themselves or
their actions. I am here though, because I think the current process is deeply flawed, and does not abide by the principles that it states:

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Integrity
We are accountable for our actions; we must make consistent, unbiased decisions based on the best available evidence.

Compassion
The policy is our guide. We must do what is right, not always just what is written. Context matters.

Precision
With authority comes great responsibility; we must be precise in our investigations, documentation, reporting, and application of enforcement policy.

Team
Each individual is critical to our success. Each is trusted and empowered to do what is right. We learn from mistakes and always try to improve. We care deeply about our customer’s experiences on Xbox Live and are dedicated as a team to make it a safe and
fun place to be!

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I was (am) subject to an enforcement ban for communication, which I appealed due to the 'context'. I held my hands up when I submitted my appeal, and admitted that I should have handled the situation better, but in the limited response that
a review grants you, I tried to explain that this was a 2 way scenario where neither person (myself being one) was more or less to blame than the other. I blocked and reported the person at the same time as they, I assume, reported me, but regardless the decision
was upheld. The fact that I haven't received any notification of any action being taken for the report I filed only leads me to believe the
investigation was not precise or unbiased.

Unfortunately the nature of the (age restricted) online game I was playing at the time is one where it breeds a lot of hostility amongst players, more often than not where teams troll, harass, mock and abuse solo players (of which I was), and for every dozen
encounters that you let go over your head, there is one more that triggers a reaction. You only have to load up youtube to see the types of abuse that occur in these games, being repeatedly uploaded by the same individuals, which serves to highlight that these
investigations are flimsy at best. That said, after I was told that the enforcement had been upheld, I decided there was nothing more I could do, and that I just had to let it go.

What then made it harder to swallow was that I received a 2nd enforcement ban, whilst currently still serving the 1st one, this time for "abuse and threats". Now I have never been threatening in any communication, so the
documentation and reporting of this enforcement is now way off, to the point of being slanderous and offensive. I understand that when an enforcement has been made, previous actions can be investigated, but any encounters I've
had have either typically involved me asking the person(s) involved to stop, blocking them, and/or reporting them. Again though, I have received no notifications of my filed complaints, so this only illustrates even more that the enforcement
team do not learn from mistakes, nor do they treat cases with the
unbiased approach to each individual that they claim to.

Again I contested my enforcement, and again it was upheld. There is no conversation held when appealing an enforcement. As I said, you are granted the briefest opportunity to argue your case, and then it is upheld with no further discussion. Even criminals
get a fairer trial than this! The short scripted response that I got from the team was that "following an investigation that included consistent community feedback which helped establish a pattern of negative behavior." The feedback was so consistent, and
my behavior so negative that my reputation (green bar) is still good after 9 years as an xblive member.

You say that your team's integrity is one that is accountable for your actions, but when each case is treated with such a cut and shut response, I don't see how that can be true. However, I think it should be, and given the volume of similar
posts littered throughout the forums, I'm now more than prepared to pursue the matter further.

:)

 

XBox Live Suspension

Since when does xbox give indefinite bans? No 3,5,7 or 3 week ban? Just we are banning you until further notice? Meanwhile the poster continues to pay for the service? Something doesnt seem right or we arent getting the full story.

Cant you view the amount of complaints on your account on the enforcement website?

 

Help with Enforcement Team Dispute

I've never heard of a 27hr ban. However 24hr bans are not eligible for case review. The Case review process generally takes 2-3 days. Your ban will lift prior to the enforcement team ever addressing the case.

 

Hi

Please try the link below hopefully this will help help with your issue.

http://support.xbox.com/account-management/forgot-microsoft-account-solution

 

Sorry please ignore my last post for some reason it appeared in the wrong place.

 

Doesn't matter who starts the argument,if you respond in a way that violates the ToU/CoC then you risk being suspended.

Sometimes you may receive a thank you message if someone is banned/suspended due to a report you filed but this does not happen all the time.Normally you are not told the result of a report you filed.

Any report filed has to be investigated which takes time so your 2nd suspension would be for something else you did prior to your first suspension which could be something form several weeks ago or even longer.

There are no "age restricted" xbox live games.

Age ratings apply to the single player only & mean that someone under that age can't buy the game.

Your rep has nothing to do with whether you can receive any enforcement action on your account.

If you have filed for a case review & the decision was upheld then there is nothing else you can do.

 

Hi Badger, thanks for your comments, but I think you may have missed my point - which fundamentally was that the investigations, if they exist, do not adhere to the values that the team claim, and are for the most part exploited by groups of kids who run
around in 'mature content' games trying to provoke reactions from solo players. I already said that I admitted I wasn't faultless in the enforcement, but not to the extent of the accusations... "Harassment"? If responding to harassment is harassment itself,
then yeah I guess so, but "Threats"? No! If this enforcement team is to work for the community as a whole, then it needs to be proactive in how it deals with issues, not just reactive to complaints. I don't for one minute assume it would be an easy task, but
the current system doesn't work as it should.

The fact that kids can play games that they can't buy is a ridiculous loophole anyway, but that's another matter entirely. It's like saying a kid can't pay to see an 18 rated movie, but if the parent buys their ticket, they can go in...

The point about my rep was that if the feedback was so consistent, and my pattern of behavior so negative, then how is my rep still 'good'. It was rhetorical.

I appreciate you taking the time to respond though.

 

Thing is it only takes one valid report for you to receive some kind of enforcement action.One or two valid reports wouldn't change your rep.

Your rep can be in the green & you still can get suspended & it could be in the red but you wouldn't get any type of enforcement action

I 100% agree that kids shouldn't be playing 18 rated games but that's up to the parents,unfortunately some parents see a games console/game as some sort of babysitter & just plonk them down with whatever game the kid wants without knowing what type of content
the contains.

The online side of any game is not rated & it is down to whatever online service you use to set the rules,in xbox lives case everything you do must be rated E for everyone.

Despite what some people might say any report is thoroughly investigated before any enforcement action is issued.You wont be told the exact reason for a suspension,usually you get a bunch of general reasons of what you could of done.

Best thing is to post any ideas or suggestions on the feedback site here where someone from Microsoft
will actually see it.