Enforcement and wildly unprofessional customer service

Discus and support Enforcement and wildly unprofessional customer service in XBoX on Consoles to solve the problem; I have been trying to get in communication with the Enforcement Department for 2 days. I have a 24 hour temporary enforcement on my xbox live profile... Discussion in 'XBoX on Consoles' started by MrAwesome59, Jun 27, 2017.

  1. MrAwesome59
    MrAwesome59 Guest

    Enforcement and wildly unprofessional customer service


    I have been trying to get in communication with the Enforcement Department for 2 days. I have a 24 hour temporary enforcement on my xbox live profile and I have been advised that I can not dispute it since it is under 24 hours. This
    is unacceptable, how can my services be restricted without proper explanation and without a way to dispute it. I have further issues with Xbox customer service as I have spoken to 3 representatives and 1 manager "Michael" who were unwilling and unable to assist
    me. The manager Michael went as far to threaten to close my chat if I kept insisting on having my issue resolved and then he closed the chat. He advised me to put my request in open forum because he is unable to contact the enforcement team. This is ridiculous
    and I demand as an Xbox Live member for many years to have my problems addressed and resolved immediately!

    :)
     
    MrAwesome59, Jun 27, 2017
    #1
  2. JamesDeno
    JamesDeno Guest
    Bought a gears of war xbox bundle when it came out but codes never arrived

    apparently customer service removed my comment about the unprofessional nature of their “assistance” (giving me a link to forums rather than assisting a customer) and blocked my ability to edit my own post?
     
    JamesDeno, Jun 27, 2017
    #2
  3. Gunshotty99
    Gunshotty99 Guest
    XBox Live Enforcement... What a Joke!!!

    Part of their so-called customer service is volunteer true, but the Xbox Live Enforcement team is a team of so-called techs that slither into games and usually just stand there in one spot and glance thru people's player cards, and then give out 2 week emblem
    bans. All their names start with XBLPET ****

    Granted they do not do their job the way it should be done, and they are the most unprofessional group of people around.
     
    Gunshotty99, Jun 27, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Enforcement and wildly unprofessional customer service

    Support does not hande enforcement issues at all so there is nothing anyone can do here. Submitting a case review at http://enforcement.xbox.com is the only way to contact the enforcement team. They do not review 24 hour suspensions because their review
    process takes longer than the suspension lasts. They do investigate each complaint they receive and will only take action if they find that you have done something to violate the code of conduct/terms of service you agreed to when you signed up. Those agreements
    serve as your warning that they can suspend/terminate your service at any time for violating any of those rules.
     
    Smwutches, Jun 27, 2017
    #4
  5. Smwutches Win User

    Enforcement and wildly unprofessional customer service

    Support does not hande enforcement issues at all so there is nothing anyone can do here. Submitting a case review at http://enforcement.xbox.com is the only way to contact the enforcement team. They do not review 24 hour suspensions because their review
    process takes longer than the suspension lasts. They do investigate each complaint they receive and will only take action if they find that you have done something to violate the code of conduct/terms of service you agreed to when you signed up. Those agreements
    serve as your warning that they can suspend/terminate your service at any time for violating any of those rules.
  6. AmicoMitch Win User

    Unprofessional Customer Service Agents

    Next time check the end date of the sale sometimes it can be glitchy and say somehing it really isnt on xbox i had this problem with the $1 for xbox ultimate but thats because it was already expired. Have fun gaming!
  7. AnonymousQR Win User

    Unprofessional Customer Service Agents

    Thank you for your reply. When I go to a brick and mortar retail location and I find an item in a clearance section marked $15 off. That is the price that I pay. A cashier does not tell me to check the expiration date.

    Apparently this unprofessionalism in the marketplace with Microsoft is more common than I thought. Thank you for sharing another one of Microsoft’s mistakes!
  8. M3tal Daz3 Win User

    Unprofessional Customer Service Agents

    You should keep in mind that discounts are available only for a period of time and based on your timeline takes a while for the system to reflect it. Try to be faster next time with your purchase.
  9. JamesDeno Win User

    Bought a gears of war xbox bundle when it came out but codes never arrived

    apparently customer service removed my comment about the unprofessional nature of their “assistance” (giving me a link to forums rather than assisting a customer) and blocked my ability to edit my own post?
Thema:

Enforcement and wildly unprofessional customer service

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