enforcement action,need explanation NOW. Heavily dissatisfied and still no information

OK,so I wrongly got accused of harassment on Xbox live and I'm never the type of person to ever argue with someone or get someone riled up,yet I got communication banned...i was calm and just applied for a review of my case,yet when It was reviewed I got
BANNED from Xbox live the next day. I rarely get mad,but this whole ordeal has pushed me over the edge with Microsoft support. I need to speak with customer support NOW for being wrongly banned. This is a terrible experience with Xbox live and I would like
to see it fixed as soon as possible as now I can't even play on my Xbox because the system can be easily abused if someone decides to tell all their friends to report a specific player. My GAMERTAG is

what is the hotline or number for customer service because I am HIGHLY disgruntled at the fact that I,of all people,got banned. This is a guy who has been with Xbox live for 8 years and never gotten banned.

ALSO,im pretty sure I'm getting false flags as the game I usually play (smite) is very competitive and a team game where people falsely flag someone for not doing so well that game and then tell their buddies to flag them as well. THESE type of people need
to be banned as its ruining the Xbox experience for a lot of us who have done nothing wrong. PLEASE FIX IT QUICKLY,IM BEING VERRRRRY PATIENT,BUT ITS BEEN 4 DAYS SINCE I HAVENT GOTTEN ANY WORD ON MY BAN. I'm highly frustrated to the point of just switching
platforms and reporting Xbox live for not having a more in depth look at bans

ALSO,ive yet to learn the reason I was banned,which is probably just false flags. What ever happened with innocent till proven guilty? There is absolutely no proof I harassed someone or went out of my way to insult them. Xbox enforcement team,you take a
long time to reply,so I expect a reasonable solution to this problem

:)

 

Permanent Suspension Impact: This account can no longer sign in to Xbox Live from any devices.

Hey there KinGKi11aJML!

For an explanation of Enforcement action you can head on over to
Enforcement.Xbox.com for more information

 

issue with my account

Hey there -



We are unable to assist with actions taken by Xbox Live Enforcement here on the Xbox Support forums. For all information regarding Enforcement actions, please refer to the Xbox
Live Policy and Enforcement site directly. That site also includes information on how to improve your reputation over time and explanations on how negative reputation affects the online gaming experience.





Thanks for understanding!

 

Customer support doesn't handle enforcement actions -- it's not like you just call them up to yell at them until you're unbanned. In fact, all customer reps do is probably direct you here to the forums, where all the posters are still equally powerless to
your issue.

XBLPET, the people who handle account suspensions, do not post here or address any sort of problem in the forums. There is no direct line of communication with the XBLPET, other than case review submissions.

You can view your suspension details on: http://enforcement.xbox.com

Go to that webpage, log into your account, click the big orange hammer, and you'll see everything you need to know about any enforcement actions on your account. If eligible, you can submit a case review. You should have been notified via an email or Xbox
message about an account action as well. Either way, you should have a full rundown on how long you are suspended.

Keep in mind that you should never get into heated arguments with other players, especially via Xbox messages. They read that. They look for whoever violates the ToU in the entire conversation, and punish accordingly.

 

except I never bad mouth players or even send messages that have curse words and the such because I'm afraid of this very thing happening. So as of right now I'm Hiiiighly unsatisfied at the fact I get banned for nothing and it's probably just a group of
friends asking to report someone they don't like. Why don't these scared and useless enforcement team employees actually look into the problem instead of abusing their power? These people legitimately do not look into the case or even have proof of said "harassment",they
have a faulty system that is only the result of their laziness. How come you can't directly talk to these "employees"? Simple,theyre lazy and don't look at the full picture. I'm sorry if I went on a rant,but it's been 4 days and I have yet to get help from
these false flags and not getting any help to speak of... And here I am just not even knowing what I got banned for,feeling mad because I try my best to prevent a situation like this. I wouldn't be mad if I did harass a player or something,but I didn't is
the problem.

 

You do not get banned for nothing.You could have a thousand complaints filed against you,if you haven't done anything wrong then you wont get banned/suspended.

Every report is thoroughly investigated before any action is taken.You can read about some enforcement myths here
Xbox Enforcement | How Do I

An email would of been sent to the address linked to your account telling you the reason or you can log into the enforcement site Internet Expert linked in their post to see why & to file for a case review if eligible.

That is the only way to contact the enforcement team.

 

Hey there -



As the others have correctly stated, we are unable to assist with issues regarding Xbox Live Enforcement here on the Xbox Support forums. For all information regarding Enforcement issues, please refer to the Xbox
Live Policy and Enforcement site directly. That site also includes information on how to improve your reputation over time and explanations on how negative reputation affects the online gaming experience.





Thanks.