Enforcement Action - Frustrated Parent Who Cannot Get Information from Microsoft

doesn't really matter

One all online services have rules your child must follow if he is still under suspension that means he is getting extensions due to multiple violatioms

And support is right you can't call enforcement of any online service one to avoid harassment and to focus on their jobs protecting the users of xbox live

Not everything is case review able especially extensions because it would've been incidents occurring while they investigated

Your best option. Especially with online services sit down with your son and talk to him about the rules

Trash talking is allowed in moderation with rate e language

Cheating isn't allowed or harassment, don't share information you aren't supposed to like login

Common sense rules really

Only xbox allows for appeals and only thru
https://enforcement.xbox.com

No other console allows for appeals

All the information in your bullet points there is correct.

Normally when there is no action showing on the enforcement teams website like that it means that you are not signed into the correct account.

Normally the Xbox support team at the very least should be able to tell you what type of suspension it is like if it is a communications or an account suspension and tell you the length of time that the suspension is for. Did they give you any of that type
of information?

Are you able to sign into your account like at account.microsoft.com to see if anything pops up there with any types of messages because sometimes the system may suspend your account if it feels that your account like sent out a bunch of spam emails or stuff
like that and the only way to see anything like that would be to sign into the account itself at account.microsoft.com where the enforcement site is more for Xbox related suspensions.

Wonder why the xbox support supervisor recommended me here then.

If I can't access the case through the enforcement website, how should I proceed?

I can't sign into my account on MCC on PC. I called xbox support for help and on their end, it says I have an enforcement action.

what is the error you get when you try to sign in on MCC?

do you have another account you can try to see if it is your account or MCC on PC?

I thought that may be the case, but I spoke with a floor supervisor on the phone and was told:

-the enforcement team doesn't handle calls

-normally I should launch an appeal through the enforcement website but as you can see by my image above I can't access the case to launch an appeal

-the support team can't handle enforcement cases, only the enforcement team can

-there is no email address to reach the enforcement team, only the case section on the enforcement website