Enforcement Action Assistance

dannyboy21711 · Feb 7, 2018

yes I need help because someone was on my account and tjey were sending cursing messages to someone and it wasent me so I'm please asking can u I'm suspended me

:)

Castellus Zemi · Feb 7, 2018

Enforcement Action Assistance

If you were banned for one day or 24 hours there is nothing you can do. However if the suspension was longer then a day you can file to have your case reviewed by the enforcement team. That way they can hear your side of the story. If you are interested
in doing this Here is how to do it.

You will need to go to http://enforcement.xbox.com sign in and click the orange hammer in the top left of the site.This will take you to your enforcement history page. Find the current enforcement effecting your
account. Next to it on the right you should see a link that say submit a case review. Click on that and follow the prompts.

In case the instructions are a bit confusion, here is a link to a video showing you how to file a case review as well.

How to file a Case review:

Hope this Helps, Happy Gaming!!!

TakingFrame · Feb 7, 2018

Enforcement Action Assistance

If you were banned for one day or 24 hours there is nothing you can do. However if the suspension was longer then a day you can file to have your case reviewed by the enforcement team. That way they can hear your side of the story. If you are interested
in doing this I will link a video below showing you how to file a case review.

How to file a Case review:
Click to expand...

You say this however, I am aware of a case from one of my friends whereby they received a 30 day suspension, and when the submitted a case review, they were not contacted by the enforcement team for almost a week after submitting the review. What made this
worse is they submitted a second review for the suspension that they had received and they didn't actually receive any way to be able to present their ide of the story until the suspension was actually completed by which point it was completely irrelevant.
So yes although the enforcement team is meant to contact a person regarding their case review so that they can present their side of the story and give reasoning for why exactly they were suspended, more often than not there is no response from the members
of the enforcement team meaning that in a large number of cases there is no way for the player to give their side of the story and present their case to the enforcement team with the hope of being able to have the suspension removed from their account.

HAZMAT RADIO · Feb 7, 2018

The Xbox Enforcement Team does not use these forums. For information about your account suspensions or bans sign in at this site with your account at
https://enforcement.xbox.com

It's your account and you're responsible for it. If you let a friend use your account and they violate they Code of Conduct or Terms of Use with your account, then it's your account that will be penalized.

If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

- You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

- Note: Currently, Xbox device bans are not eligible for Case Review.

Case Review -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6

FunnyJuggler117 · Nov 1, 2018

Not only will the Xbox Enforcement Team do what you ask here, they won't even read it.

The Xbox Enforcement Team does not use these forums. For information about your account suspensions or bans sign in at this site with your account at https://enforcement.xbox.com

Only an actual person from the Xbox Live Enforcement Team can impose or remove a suspension or ban on the account. - "Despite what some may claim, Xbox Live Policy & Enforcement Team will never ever ban anyone “for no reason”. Suspensions always occur as
a result of a specific Code of Conduct violation."
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-5

If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review - You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire. - Note: Currently, Xbox device bans are not eligible for
Case Review. Case Review - Xbox Enforcement | How Do I

The Xbox Enforcement Team also conducts reactive investigations. Many of these investigations are triggered by player complaints.

The Code of Conduct has no statute of limitations, and users may be enforced upon at any time for past offenses.

Xbox Enforcement | How Do I

ngocphi

there is no such thing as 28hour suspensions only 24 and 48 hour then various lengths after that depending on severity and history

sV Justice

Generally retaliation can't be appealed because there is no justification for breaking the rules regardless of who started it

And no saying he started it is not a valid excuse nor does.it excuse your nephews actions

There was no retaliation that is what I am questioning.

ngocphi

NNope 24hour suspensions don't have any case review because it can take up to 48hours meaning there's is no point as they have to re-review based on your case review request and see if it was justified or not which would take longer then 24hours so there
is no point is asking for a case review

Smwutches

The enforcement team does not use the forums. to see about submitting a case review, you'll need to go to http://enforcement.xbox.com

Castellus Zemi

If you were banned for one day or 24 hours there is nothing you can do. However if the suspension was longer then a day you can file to have your case reviewed by the enforcement team. That way they can hear your side of the story. If you are interested
in doing this I will link a video below showing you how to file a case review.

How to file a Case review: https://www.youtube.com/watch?v=yw9TS59yUDQ&t=13s?

Enforcement Action Assistance