ENCARGO EM DISPUTA [CHARGE IN DISPUTE]

Discus and support ENCARGO EM DISPUTA [CHARGE IN DISPUTE] in XBoX Games and Apps to solve the problem; Em 2018 comprei na pré-venda o The Walking Dead Season Finale da Telltale, quando comprado na pré-venda eu ganhava também toda a série de TWD da... Discussion in 'XBoX Games and Apps' started by ericferraz2, Sep 9, 2020.

  1. ericferraz2
    ericferraz2 Guest

    ENCARGO EM DISPUTA [CHARGE IN DISPUTE]


    Em 2018 comprei na pré-venda o The Walking Dead Season Finale da Telltale, quando comprado na pré-venda eu ganhava também toda a série de TWD da Telltale. Aconteceu o seguinte, umas semanas atrás, quando fui jogar o jogo, estava dizendo que eu não comprei
    ele, eu lembro de na época da compra eu iniciei o jogo para testar e ele funcionou, mas agora não consigo jogá-lo. No entanto, eu consigo jogar o a coleção com os outro jogos que eu ganhei na compra.

    Quando fui olhar todas as compras na Microsoft, estava lá a compra, com nota fiscal e tudo. Só que tinha uma mensagem dizendo: ENCARGO EM DISPUTA.

    Não sei o que isso significa.

    Alguém pode me dizer o que significa e se tem como resolver o problema?

    TRANSLATE: [In 2018 I bought Telltale's The Walking Dead Season Finale on pre-order, when I bought it on pre-order I also won the entire Telltale TWD series. The following happened a few weeks ago, when I went to play the game, I was saying
    that I didn't buy it, I remember at the time of purchase I started the game to test it and it worked, but now I can't play it. However, I manage to play the collection with the other games that I won when purchasing.

    When I went to look at all the purchases at Microsoft, the purchase was there, with invoice and everything. Only there was a message saying: CHARGE IN DISPUTE.

    I do not know what this means.

    Can someone tell me what it means and if there is a way to solve the problem?]

    :)
     
    ericferraz2, Sep 9, 2020
    #1
  2. XBF Erick C Win User

    encargo em disputa [ Charge in dispute]

    Hello there!

    We will be locking this thread due to inactivity.

    Go ahead and follow the Refund Link provided by ChiefJoboo for help in requesting the refund. If you are having a hard time accessing the link go ahead and Contact
    Xbox Support     for further assistance.

    Happy Gaming!
  3. ChiefJoboo Win User

    encargo em disputa [ Charge in dispute]

    Please check here to see if your did buy the game twice:
    https://account.microsoft.com/billing/orders#/     (I assume that's what you're talking about).

    See here for the form to request a refund:
    https://support.xbox.com/forms/request-refund

    For all other problems please contact Xbox support:

    1. Go to
    http://support.xbox.com/contact-us

    2. Click "Billing & Accounts"

    3. Click "See Other Options"

    4. Click "Charges on My Account"

    5. Click "Show contact options"

    6. Click "Chat with Xbox Support" or "Request Callback"
  4. Tito Daniel Win User

    Comprei um jogo há um tempo, fui baixar ele de novo e estava indisponível [I bought a game a while ago, went to download it again and was unavailable]

    Hello ,

    Thank you for your post. I understand you are experiencing an issue with accessing a game. Please visit your

    Order History     to ensure that the game was purchased on the account you are using.

    I hope this helps.
    O meu histórico mostra que ja foi pago no dia 10/02, e nele tem uma mensagem escrita "Encargo em disputa". Não sei se isso significa algo importante

    -[Translation - My history shows that it was already paid on 10/02, and it has a message "Charge in dispute".
    I don't know if that means anything important]
  5. Dadwhite Win User

    Fraudulent Charges

    Unless the charge is on your account that you own then you can not dispute the charges with Microsoft. Your best option is to dispute the charges with your credit/debit card company and let them handle the dispute with Microsoft. This is what they do
    as a financial institution. It's is a lot easier to dispute credit card charges rather than debit card, takes less time.
  6. M3tal Daz3 Win User

    Disputed Charge?

    For billing issues you should contact xbox support billing section

    To call support : http://bit.ly/2ee23wg
Thema:

ENCARGO EM DISPUTA [CHARGE IN DISPUTE]

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