Emergencia sobre o geme pass [Translate] Emergency on the moans pass

To ask for a refund you should fill the reform form: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

It seems to me that you bought the standard Game Pass instead of the Game Pass Ultimate, so you will need to request a refund with support so that it has enough to convert to Ultimate.

Ola Amigo, você já tentou converter seu Game Pass para Game Pass Ultimate naquela oferta de R$ 1,00 se você for aqui do Brasil ou U$ 1.00? Você pode fazer a conversão do Game Pass Xbox para o Game Pass Ultimate por apenas R$ 1,00 se vc ainda não fez em sua
conta

Translation: Hello My Friend, you just try convert your Game Pass to Game Pass Ultimate i there offer by R$ 1,00 if you live in Brazil or U$ 1.00?

You can make the conversion of Game Pass to Game Pass Ultimate if you don't make yet this conversion in your Account

Xbox Game Pass Ultimate includes both subscriptions: Game Pass and Live Gold.

For more information and details:

https://support.xbox.com/billing/xbox-subscriptions/xbox-game-pass-ultimate-faq

Infelizmente o Game Pass está disponível apenas para o Xbox One. Não há um serviço Game Pass para o 360.

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[Mod Translation - Unfortunately the Game Pass is only available for the Xbox One. There is no Game Pass service for the 360.]