emails getting sent to old email despite having it changed

Discus and support emails getting sent to old email despite having it changed in XBoX Accessibility to solve the problem; so, my xbox and now account i use for my pc used to be under the email of a family member as i was much younger back then, this family member has died... Discussion in 'XBoX Accessibility' started by chloeYH, Jan 26, 2025 at 7:45 PM.

  1. chloeYH
    chloeYH Guest

    emails getting sent to old email despite having it changed


    so, my xbox and now account i use for my pc used to be under the email of a family member as i was much younger back then, this family member has died since then, i accessed their email which i can no longer do to change it to one i have access too, this "worked" but when i try to log into this account on something like epic games or EA for cross progression etc it is sending the code emails to the old email which a stated i no longer have access too. what or how can i fix this?

    :)
     
  2. flyinghellshark Win User

    Haven't received emails in a long time

    My main email address has never been changed, and it was never my contact email address. I never got any Xbox newsletters from that email. My alternate and billing emails were changed because my old email address was closed. They are the same email address,
    and it is the email address I would like newsletters and stuff to be sent to again. What can I do to have emails sent to my contact email again?
  3. baltyofgod Win User

    Changing xbox live account email + phone number

    Hello I would tell you to see the email where you sent the change of password for your old email. If not download Microsoft Authenticator and connect them to unlock.
  4. JDice420 Win User

    Sign up for Gold, get 5 free games?

    I actually DO NOT need an answer, The email containing the codes was sent to an old email a long time ago, I redeemed my codes and changed my email information. I feel like a dummy hahaha
  5. Hoebes Win User

    I can't get my Xbox/Microsoft accounts to recognise my Xbox Live Gold Subscription

    After considerable digging, it looks like the subscription was applied to an email account I haven't used in years. I was under the impression that I changed this and the email confirmation of purchase was sent to my new email account.

    Is there a way to move my subscription from my old email account to my new email account?
  6. Mister Gwyther Win User

    Change where email verifications get sent

    Hey there Hero! I believe you can change the email address on your Elite profile. If you are having issues with your Elite profile, please contact their support directly for further issues. Hope this helps, thanks!
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emails getting sent to old email despite having it changed

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