email tells me i have 15k+ lifetime points, reward site says something different

Hello Arkham4ever,

Your lifetime Rewards amount is the total Credits you have earned over the lifetime of your account. This includes already deposited Credits. You can see a total statement of all Credit and deposit events from your MyStatement on the MyRewards page. The
drop down menu on that section of the MyRewards page will have an option to view the statement by lifetime. There you will see that of your 17466 lifetime Credits, only 3916 are currently pending (un-deposited). Your last deposit of 5300 (4.29 EUR) was placed
on September 14th. This was due to our program policy in which we perform a deposit automatically at 5000 or more pending Credits. This activity can be confirmed as a deposit on your commerce page at (https://commerce.microsoft.com/)
where it is listed as a refund with a negative amount. Since promotional currencies like Rewards deposits are used first from your Microsoft Account, this deposit was used as part of your payment for Battlefield 1 in December

Are you using two separate accounts? If they're separate accounts with separate logins, you likely won't be able to combine the two.

If it's the same account showing two different values, be sure to reach out to Microsoft Rewards Support
here by going to the bottom of the page and clicking the link "Contact Microsoft Rewards Support".

However, note that it's possible to have a "lifetime" value higher than your current number of points as points can be spent redeeming items, so if you're seeing a "lifetime" and a "current" value it could be entirely right that they're different. (e.g.
personally, my lifetime points value is roughly twice what I currently have after I redeemed some gift cards.)

They should show as pending on the rewards site. They are scheduled to be deposited at the end of the month.

no. when I redeemed my vip gems they asked for an email to send the code to redeem the reward points. I'm trying to say its been a few weeks, yet no email. and there is no status of them on the rewards site...

I have this exact same problem! I received an e-mail about available missions and the e-mail shows my lifetime points, but the website shows nothing.

Gamertag is

been a rewards member a very long time and its telling me my account will be active in 2 days.

I don't think the joining points and one month subs have been issued yet.



I currently am unable to log into the Rewards site, well it says I'm logged in but then tells me I don't have a gamertag and puts this on a continuous loop. Anyone else experiencing this?