Email saying "There seems to be an issue with your account: please reach out to our support ...

Discus and support Email saying "There seems to be an issue with your account: please reach out to our support ... in XBoX Rewards & Social to solve the problem; I received an email saying that "There seems to be an issue with your account: please reach out to our support forum team". I'm not actually sure what... Discussion in 'XBoX Rewards & Social' started by MarcDuncliffe, Apr 12, 2018.

  1. Email saying "There seems to be an issue with your account: please reach out to our support ...


    I received an email saying that "There seems to be an issue with your account: please reach out to our support forum team". I'm not actually sure what the issue is though, and I have 17000 credits in my account.

    :)
     
    MarcDuncliffe, Apr 12, 2018
    #1
  2. Email: issue with your account

    Got email saying:

    There seems to be an issue with your account:

    please reach out to our support forum team.
     
    SeveringHealer9, Apr 12, 2018
    #2
  3. sm0rga5b0rd
    sm0rga5b0rd Guest
    There seems to be an issue with your account

    Just got an email saying

    "There seems to be an issue with your account:

    please reach out to our support forum team."

    Could I get some help please
     
    sm0rga5b0rd, Apr 12, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Email saying "There seems to be an issue with your account: please reach out to our support ...

    Hello Sir Goldenballs,

    Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your Irish Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of
    registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency,
    it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
    account to match your Xbox Live Rewards location.
     
    XBLRewards8, Apr 13, 2018
    #4
  5. XBLRewards8 Win User

    Email saying "There seems to be an issue with your account: please reach out to our support team..."

    Hello Sir Goldenballs,

    Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your Irish Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of
    registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency,
    it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
    account to match your Xbox Live Rewards location.
  6. XBLRewards8 Win User

    There seems to be an issue with your account: please reach out to our support forum team.

    Hello StormOps007,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  7. robinwilson16 Win User

    There seems to be an issue with your account: please reach out to our support forum team

    Also your support forum doesn't work correctly in Chrome and just shows green dots edlessly going across the screen so I had to use Edge.
  8. XBLRewards3 Win User

    There seems to be an issue with your account: please reach out to our support forum team.

    Hi Lamar Romney. Unfortunately, there is currently an issue which is preventing a deposit to your Microsoft account. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the
    process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved.
    While their fix was able to let us make a deposit in June, they have not yet been able to provide us with a consistent solution to this error. We apologize for the inconvenience.
  9. XBLRewards8 Win User

    "There seems to be an issue with your account: please reach out to our support forum team."

    Hello Y0UnGJ3EZy,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
Thema:

Email saying "There seems to be an issue with your account: please reach out to our support ...

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