Email mix up

Discus and support Email mix up in XBoX on Consoles to solve the problem; So I have an issue that as far as I can tell is unique because I have never heard of anything like this nor have I found any info on it. I first made a... Discussion in 'XBoX on Consoles' started by CAVGLCY, Nov 17, 2020.

  1. CAVGLCY
    CAVGLCY Guest

    Email mix up


    So I have an issue that as far as I can tell is unique because I have never heard of anything like this nor have I found any info on it. I first made a Microsoft account through an Xbox and it's where I primarily use it. It has been a couple years now and
    I am currently using a different Xbox but the same profile and such. However somehow whenever I purchase a game on my Xbox it sends the receipt to my friends email instead of mine. Now I am not quite sure how his email got on there in the first place but I
    have made sure several times that my actual email is connected to my actual profile information but I can't seem to figure out why it is sending receipts to his email or how to change that. I have found where to change everything else, but not that...

    :)
     
    CAVGLCY, Nov 17, 2020
    #1
  2. maxen Win User

    Mixed up

    If you're not in the US, this is the link you will want to use to contact them, and will give you the correct information for your region:

    support.xbox.com/contact-us

    Unfortunately there's nothing we on the forums can do regarding refunds, so you will want to select either Phone Support or a live chat (option: "Chat with MS Support").
  3. ISirProdigy007 Win User

    mixed up

  4. Mister Mascot Win User

    Mixed up

    It's happen in Xbox app for windows 10 ( none beta ) , Xbox app for android and Xbox.com profile. So I think it's something in servers not apps.
    Thanks for the info,

    In the Xbox App BETA you'll see the smiley face, which is the "Feedback" option. You'll want to submit this feedback through the app. Also, which country are you physically located in on our

    Officially Supported Xbox Live Countries and Regions     list and which country/region do you have your account set to? To clarify, if you're not connecting from a region on this list, or there is a mismatch between your account and region you're connecting
    from. Some features may not work properly, or at all.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  5. Mister Mascot Win User

    Mixed up

    Hi,I can send more if you want - Best regards

    [​IMG]
    Thanks for the picture,

    It looks like you're using the Xbox App Beta, does this issue happen on the normal Xbox App or on the Xbox One console?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  6. Mister Mascot Win User

    Mixed up

    Hey there SiavashDST,

    Can you share a picture of what you're referring to? It's possible to use a custom Gamerpicture now, but we're curious about the Achievements.

    Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
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Email mix up

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