Email Issues

Discus and support Email Issues in XBoX Games and Apps to solve the problem; I recently changed my email address with both Xbox and Microsoft. My old email address will only be active for a few more weeks. My issue is that I'm... Discussion in 'XBoX Games and Apps' started by QUAD DAMAGE36, Apr 12, 2017.

  1. QUAD DAMAGE36
    QUAD DAMAGE36 Guest

    Email Issues


    I recently changed my email address with both Xbox and Microsoft. My old email address will only be active for a few more weeks. My issue is that I'm receiving Microsoft ads at my new address but Xbox ads are going to my old address. The ads are not duplicated
    between the 2 addresses. It's like Microsoft acknowledges the new address but Xbox does not. As a matter of fact, I logged into this website and accessed this forum using my new email address. I've checked my 360 and my Xbox One. My new address registers with
    both consoles so I don't understand why I'm not receiving Xbox ads at my new address. Any ideas?

    :)
     
    QUAD DAMAGE36, Apr 12, 2017
    #1
  2. Miss Kleo
    Miss Kleo Guest
    Email Issues

    Hey tierranalian! To disassociate that email address from the 'Tierranalin' you'll need to change the Microsoft Account email tied to it. You should be able to do this by signing into that gamertag 'Tierranalin' on your console and changing it to a brand
    new Microsoft Account email. That will free up the email to associate it with your 'tierranalian' gamertag! Let us know if these are the steps you were looking for. Email Issues :)
     
    Miss Kleo, Apr 12, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Email issues

    Hello cpt Coffee64532,

    We use the billing email for your account to send emails. You can change this information by going to the commerce page at (https://account.microsoft.com/), selecting "Edit your billing info", and then changing
    your billing email from that screen.
     
    XBLRewards8, Apr 12, 2017
    #3
  4. XBLRewards8 Win User

    Email issues

    Hello cpt Coffee64532,

    We use the billing email for your account to send emails. You can change this information by going to the commerce page at (https://account.microsoft.com/), selecting "Edit your billing info", and then changing
    your billing email from that screen.
  5. Smwutches Win User

    Email issues.

    There is no way to merge accounts and nothing canbe tranaferred between accounts. If the old account had the console set as its Home, the games would be shared with the new account.
  6. Miss Kleo Win User

    Email Issues

    Hey tierranalian! To disassociate that email address from the 'Tierranalin' you'll need to change the Microsoft Account email tied to it. You should be able to do this by signing into that gamertag 'Tierranalin' on your console and changing it to a brand
    new Microsoft Account email. That will free up the email to associate it with your 'tierranalian' gamertag! Let us know if these are the steps you were looking for. :)
  7. ethanlevan Win User

    Email issues

    Yes it’s only my own emails. The support person said that they aren’t allowed to remove the email. They never gave a response when I asked why they could not.
  8. Tezzerrific Win User

    Email issues

    create your own account, leave the parents account as set as home console, you get to play all the games then, should have created your won account in the beginning.
Thema:

Email Issues

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