Email: issue with your account

Hello Chupachanga,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

I would like to replace email associated with her Xbox account that she uses with pass and games on it ,sorry if I mixed it up.

Yes we have Xbox accounts with the two of the emails.

Thanks for helping out.

Hello IngridGi, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I would like to confirm, do you want to replace the email address associated with your daughter’s Microsoft account?

If that’s correct, may I know if you have created a Microsoft account for both the spare email and the current gmail address?

Hello, Noah B. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

First, it is important to ask that please refrain from sharing personal information, including email addresses, gamertags, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, I'm sorry to say, but it is not possible to transfer any kind of content between Microsoft accounts. Therefore, it is not possible to do what you are asking for.

Additionally, it is not possible to add an email address that's already associated with another Microsoft account.
Probably the error you receive is due to the email you're entering is already associated with the new account your created for your son.

This information is available here:

“You can't add an email address that's associated with a work or school account as an alias.

An alias or email address can only contain letters, numbers, dot (.), underscore (_) or dash/hyphen (-). Spaces and other special characters aren't allowed.

Existing Hotmail, Live, Outlook.com, and MSN addresses can't be added as aliases, and you can't add an alias that is already associated with another Microsoft account.”

Reference link:
https://support.microsoft.com/offic...look-com-459b1989-356d-40fa-a689-8f285b13f1f2

However, what you can do if you no longer need the email address associated with your Microsoft account is creating a new alias/email for your son and then enable it as a new way to sign in.
The steps for doing this process are available in the reference link I shared.

I know this is not the kind of answer you were expecting, but your understanding is appreciated.

Regards,

Arturo.

Hello Ingrid, I appreciate the information.

Actually, you can add a new email address to your daughter’s account. However, this email doesn’t need to be linked to a different Microsoft account. So you may need to create a new one or delete the Microsoft account that doesn’t have the games purchased.

You can review how to add a new email address and the previous information by clicking below:

https://support.microsoft.com/office/add-or-rem...